Mina Yaakoub

Experience

• 

  Vodafone

  May 2010 - May 2012

   Welcome the walk-in customers, greet them and offer assistance. Help customers identify their needs, offer them the suitable products and/or services. Respond to customers’ inquiries and/or complaints and ensure they’re solved. Educate sales team by providing continuous on-the-job training and solving any conflict/misunderstanding with customers. Document sales by creating or updating customer profile records. Carry out other admin. duties & responsibilities being a Shift leader and Manger delegate; e.g. process payments by totaling purchases; processing checks, cash, and store or other credit cards. Show less

  • Shift Manager

    Sept 2011 - May 2012

  • Customer Service Representative

    May 2010 - Nov 2011
• 

  Pizzaria il mulino

  May 2012 - Nov 2014

  Manger

  Management of a Family business

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  Credit Agricole Egypt

  Jan 2015 - now

  • Private Banking Relationship Manager

    Apr 2023 - now

  • Relationship Manager

    Jul 2021 - Mar 2023

  • Relationship Officer

    Feb 2018 - Jun 2021

  • Relationship assistant

    Nov 2016 - Jan 2018

  • Customer Care Agent

    Jan 2015 - Oct 2016