David Ehab

Experience

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  Telecom Egypt

  Jul 2012 - Aug 2012

  Trainee

  learn new technologies about CDMA & GSM, known how base transceiver stations (BTS) work and have good knowledge about optical fiber.

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  INJAZ Egypt

  Jan 2013 - Jan 2014

  Entrepreneur

  Soft Skills, Innovation Camp, Business Model, Business Plan and Presentation skills

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  Made In Egypt (MIE)

  Sept 2013 - Sept 2014

  Co-Founder at WASEL

  WASEL won the 1st order in Made In Egypt competition. Business Model, Business Plan

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  SYSTEL

  Sept 2013 - Sept 2013

  Summer Trainee

  Telecommunications.Transmission Lines.Digital Communication Systems.Antenna Analysis.Microwave Applications.

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  WASEL- واصل

  Dec 2013 - Aug 2015

  Co-Founder

  WASEL is Helium Balloon powered by solar energy used to overcome the wireless communications challenges specially in Internet, Mobile signals and Interconnecting between areas. WASEL's Balloon operates using Free Space Optics and WiMAX technologies.It's sponsored by ITIDA, Menoufiya University and Technology Innovation and Entrepreneurship Center (TIEC). WASEL won many awards on the innovations and entrepreneurship fields such as: - Won 1st place on ibTIECar competition, under supervision of National Telecommunications Regulatory Authority 2015.- Won 1st place on Made In Egypt competition during the Egyptian Engineering Day 2014.- One of "Partners of Success" to Information Technology Industry Development Agency (ITIDA) during Cairo ICT conference 2014.- One of the best top 10 ideas in MIT Enterprise Start Up Pan Arab Region 2014.- Incubation phase with Technology Innovation and Entrepreneurship Center (TIEC) 2014.- Acceleration phase with INJAZ Egypt 2014. - Best Graduation Project from Information Technology Industry Development Agency (ITIDA) 2013. - The best simulation idea that TE Data can implement in the future 2013. Show less

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  MIT Enterprise Forum Pan Arab

  May 2014 - May 2014

  Entrepreneur

  Financial plans, Marketing Research, Sales and Team building.WASEL is One of the best top 10 projects in the Middle East that can be allowed to be companies in the future.

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  ValueIT

  Nov 2015 - Feb 2017

  Presales Engineer

  - ValueIT is a business services provider that offers a range of Information and Communication Technology (ICT) services in the EMEA regionWe provide IT consultancy services, E-business solutions, outsourcing and training services with their deep technology expertise and industry knowledge.- Act as a Presales Engineer for VMware products.

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  FUJIFILM

  Feb 2017 - Jan 2019

  IT Support Specialist

  -Provide help-desk support and resolve problems to the end user’s satisfaction.-Install and configuration computer OS, software, networks, printers and scanners.-Investigating, diagnosing and solving technical software, hardware and network cabling issues related to computer, telephone, DVR or Camera system-Install, modify and repair computer hardware, replacing parts as required.-Managing printers and follow up printer problems with printer service company.-Install phone lines and network.-Solve all problems related to the network cabling and connectivity.-Respond to requests for technical assistance in person.-Research for solutions using available information resources, advise user on appropriate action.-Follow up internet connection problems with ISP and network team.-Follow up email problems with mail service provider Show less

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  INDEVCO Group

  Feb 2019 - now

  -Responsible for Day -to-day IT support Operations.-Focuses on keeping clients satisfied with company’s services through managing projects, fixing any reliability issues, tracking service metrics.-Responsible of implementation for ITSM lifecycle including define SLA for company employees, OLA between IT Department different Teams, change managements, service catalog, and change management requests in systemized way using any of available products at the market.-Provide service availability, outages, SLA compliance reports.-Responsible of creation and implementation of customer self-service material and tools.-Responsible for company identity management using active directory and azure active directory. -Responsible for providing and manage modern workspace environment using O365.-Responsible for securing and updating company employees’ endpoints.-Works closely with other teams for network day to day support issues, break/fix issues, and scheduled maintenance.-Ensures practices and procedures are being followed by the IT Support team.-Coach and provide leadership, motivation and supervision of direct report.-Provide second layer of support for IT Support Team.-Encourages knowledge-sharing, collaboration, and best-practice sharing among team members.-Responsible for procurement activities, Reviewing MR - Material Request.-Float RFQs ( Request for Quote) to Approved Vendors.-Following up Tech/Commercial Offer & TQs Closure.-Commercial negotiations (Tech./Comm. Clear Bidders) with Technically successful vendors-Following up Eng. documents till Closure, Stage ,Payment Processing for vendors-Vendor development and vendor evaluation in case of non-approved vendors.-Developing, implementing and driving the Procurement strategies in order to meet cost savings targets.-Ensuring commercial, legal and contractual compliance in all the Procurement transaction. Show less -Installing and configuring computer hardware, software, systems, networks, printers, and scanners as per company standards.-Setting up accounts for new users.-Responding in a timely manner to service issues and requests.-Testing new technology.-Establish routine tasks to clean and update systems related to end user machines.-Participates in the installation, configuration, upgrade, and administration of networked servers, workstations, peripheral equipment, and software to assure continuous operations.-Remotely accessing hardware or software for clients to make changes and fix problems.-Providing technical support across the company.-Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to server backup operations, identification, and replacement and repair of components.-Participates in installation and configuration of networked computer users, e.g., computers, printers, modems, peripheral communications equipment, and software.-Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.-Updates existing security software on networks and workstations. Tests existing operating systems and personal computers for potential viruses and security problems.-Monitors status of file servers, and network equipment to ensure constant availability. Takes corrective actions and notifies other staff of unresolved problems.-May assist in monitoring local and wide area network usage and performance. Confers with networking specialists regarding problems.-Maintains currency of knowledge and skills related to the duties and responsibilities. Show less

  • Senior Information Technology Team Lead

    Jul 2023 - now

  • Information Technology Support Team Lead

    May 2022 - Jul 2023

  • Information Technology Support Engineer

    Feb 2019 - May 2022