Corrado Canestrari

Experience

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  Italtel

  Nov 1989 - May 1999

  Technical Engineer

  - site projects on UT telephone switches- second level support centre covering all kind of tech aspects (Installation , acceptance, troubleshooting)

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  Amway

  Sept 1994 - May 1999

  Independent Distributor

  - Network deployed all around Italy with a group of approximately 1000 independent distributors- Public Speaking skills and real experience developed in small –medium and large environments going from 30 to 1500 people- Trained in PNL, Objections Management, Active Listening, Leadership, Problem Solving, Time Management, Positive Thinking, Goal Settings, Groups Dinamycs

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  Siemens

  May 1999 - Nov 1999

  Technical Engineer
• 

  Nokia

  Nov 1999 - now

  RESPONSIBILITY- program management for Europe Operations and Transformation within Nokia Mobile Networks- contract management for Telecom Italia Mobile accountACHIEVEMENTS- successfully driven the Supply shortage European Task Force established Q42021 to minimize financial impacts and customer dissatisfaction- leaded the 2023 European Leadership Program established to ensure right levelof competence within a group of 50 executives distributed in 18 countries andinvolving a total of 120 stakeholders; final approval rating 4.18 in a scale 1-5- leading the European Service Capability Creation program with a total of 100+engineers enabled on main technologies SW releases Show less RESPONSIBILITY- definition and implementation of the strategy of Nokia Mobile Network Delivery team in Europe- support the European Leadership team to manage specific strategic programs and criticalitiesACHIEVEMENTS- strategy defined based on 4 Pillars and 25 Initiatives- strategy implemented in Europe in 2020-2021 through dedicated governance and getting a final approval rating of 3.9 in a scale 1-5- leaded the Covid19 business continuity program to ensure proper support in terms of resources availability was delivered to all European customers respecting H&S rules , Covid restrictions and approval process Show less RESPONSIBILITY- delivery of the entire Wind3 customer contract execution scope ( all products and services )- profit & loss, operational and financial KPIs,- resource allocation and team interworking coordination (procurement , logistic, technical, financial, field operations, contract )- risk mgmt, change mgmt, contract mgmt- support to pre-sales and sales teams during the RFI/RFQ phases- functional subdelegate regarding workers' health and safetyACHIEVEMENTS-immediate sizing of the team to cope with Radio loss with satisfactory results for both the remaining team and the leaving people; team spirit crucial to be kept in good shape and motivated;- transformation of all previously existing governance to align to the new biz situation after radio loss to achieve the leanest possible setup allowing more attention to be put on looking for new opportunities;- 8 projects with completely different characteristics (DAS systems rollout in all Italian regions, Dismantling of legacy mobile network infrastructures, Software Maintenance for mobile network and VAS platforms, Voltures of mobile sites contracts, HW buyback, etc) delivered in very complex conditions (including merge between Nokia and Alcatel Lucent) respecting expected operational and financial forecasts with a significant yearly sales value- documented and structured handover of all ongoing activities once moved to next role Show less RESPONSIBILITY- delivery of the maintenance contract execution scope for Wind3 customer and related customer satisfaction- upsell opportunity identification based on customer knowledge and customer intimacy- support to pre-sales and sales teams for contract renewal and upsell offering and negotiationACHIEVEMENTS- parallell projects for all technologies (2G, 3G, 4G , Microwave, IMS, Juniper) SW releases upgrades executed successfully withfull customer satisfaction , no delays compared to original plans and securing a significant yearly sales value- integration of culture , processes and tools between Nokia and Siemens team members securing and progressively increasing Customer Satisfaction rate in all executed Customer Satisfaction Surveys Show less

  • Operations and Transformation Program Manager

    Dec 2021 - now

  • Business Operation Manager

    Aug 2019 - Dec 2021

  • Wind3 Customer Delivery Manager

    Apr 2017 - Aug 2019

  • Wind Lead Care Program Manager

    Nov 2010 - Apr 2017

  • Services Engagement Manager Advanced Care

    Jan 2010 - Nov 2010

  • Care Program Management Lead South East Europe

    Jul 2008 - Jan 2010

  • Wind Care Program Manager

    Apr 2005 - Jun 2008

  • Assistant Care Program Manager Vodafone and Wind

    Sept 2003 - Apr 2005

  • Wind OSS Care Leader

    Nov 1999 - Sept 2003