Sarah Butterfield

Experience

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  Waitrose

  Jul 2012 - Jan 2013

  Supermarket Assistant

  Key Responsibilities• Worked for 5 months in customer service, ensuring high levels of customer satisfaction at all times.• Supervisory role over trainees• Worked on both food counters and Waitrose DeliverKey Achievements• Trained on tills• Being made a supervisor• Subsequently been re-employed on two occasions during holiday periods.

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  IRx Solutions Ltd.

  Jul 2013 - Sept 2013

  Administrative Assistant

  Key Responsibilities• Reported directly to the owners/directors of the business• Calculating cost savings of medication reviews in care homes.• Researching web based medication pricing.• Transferred large amounts of data into excel worksheets, created meaningful output and produced monthly reports to deadlines

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  Stewarts catering

  Jul 2014 - Sept 2016

  Event Staff

  Catering for Weddings, Corporate Events etc. Involves helping in the kitchen and serving food, making sure all customers’ requirements are met to a high standard throughout the entire day. Stuarts’ clientele are typically High Net Worth individuals, media and celebrity types.

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  Newport Tax Management LLP

  Jun 2015 - Sept 2015

  Administrative Assistant

  Key Responsibilities• Setting up a data base of ‘ultra high net worth’ clients• Co-ordinating mailshots and client update reports• General administrative assistance and ad-hoc projects• Overseeing work of junior staff

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  Surrey and Sussex Healthcare NHS Trust

  Apr 2016 - Apr 2016

  Work Experience

  As part of work experience, took part as a full participant in a Transforming Quality and Change Management Project at East Surrey Hospital involving senior and middle management and front-line staff, co-presenting conclusions to all attendees and the Chief Executive at the end of the week. Link to report out video below.

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  First Recruitment Services

  Sept 2016 - Oct 2016

  Temporary Assistant

  Whilst working for first recruitment I had a variety of roles including a receptionist role at Audi and an administrative role at a wealth management firm. I also worked for two weeks at a luxury food company.

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  Thorn Baker Recruitment

  Dec 2016 - May 2017

  Branch Administrator

  Key Responsibilities• Interviewing candidates• Writing all job adverts• Responsible for processing all timesheets and hours• Answering all phone calls and enquiries• Updating client information onto the system• Assist with formatting CV’s

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  Meltwater

  Jun 2017 - Feb 2018

  Sales Consultant

  Negotiated with C-Suite professionals, from companies such as Drayson Technologies, Hoist Group and Forefront Group, helping to levitate MarComms strategies above and beyond the status quo; whether this be by increasing Influencer engagement and conversations on Social Media, maintaining a sound brand image or noticing - and catching - influential trends ahead of the curve.Key Responsibilities• Prospecting all leads• Directly dealing with CEOs and Heads of departments over the phone to establish exact needs.• Leading conference calls of up to 10 members to demo the product.• Establishing expected timeline of a deal and keeping it within expectations.• Building and sending of contracts Show less

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  Funding Circle UK

  May 2018 - Aug 2021

  Ensuring the efficient and accurate flow of borrowers throughout the Funding Circle lending process. Working closely with many teams across the business keeping borrower experience at the forefront throughout the entire borrowing process. The role involves; carrying out KYC checks, completing fraud and document analytics, verifying identity documents and analysing company bank statementsAdditionally, acquired the role of Brand Ambassador for Loan Operations which involves attending company wide monthly meetings to discuss all points of contact with borrowers across the funnel. The role is to make sure everyone across the business is aligned and we can offer a consistent and high-quality experience to all our borrowers at every part of their borrower journey. Also a member of the culture team which involves trying to understand areas that can be improved from an employee perspective. This involves running workshops with employees to pin point any problem areas and find out innovative ways to reduce these. Show less

  • Senior Loan Operations Analyst

    Mar 2020 - Aug 2021

  • Loan Operations Analyst

    May 2018 - Mar 2020
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  Leap Lending | Signia Money Limited

  Aug 2021 - Mar 2023

  Operations Manager

  • Report directly to COO, brought in to assist with merger between Signia Money Limited and a UK based SME lender. Liaise with directors from both companies to ensure smooth merging of companies and processes.•. Data-driven, developing critical insights by analysing datasets to drive change management and strategy. Proactively implementing improvements to create better outcomes for customers, cost savings for the business and enhancing growth and profit opportunities.•. Project Management experience, most recently leading a complete overhaul of our communications management process and bringing in house our Direct Debit collections.•. Responsible for management of Leap and Quidcycle platforms, including management of all loans and all customer communications. •. Manage the continuous improvement of all systems and processes within Signia Money Limited.•. Responsible for multiple reporting requirements, including daily CASS reconciliations, monthly CAIS reporting, monthly loan book performance reports and yearly HMRC interest statement reports. Show less

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  TalkRemit

  Mar 2023 - now

  Project Manager