Islam Gamal

Experience

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  Orascom Telecom

  Sept 2004 - Jun 2007

  Oracle DBA
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  Egypt Smart Card

  Jan 2008 - Dec 2009

  Technical Support Supervisor
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  Egypt Smartcards

  Jan 2011 - Jul 2017

  Technical Support Sector Supervisor for Upper Egypt

  Monitor and maintain the computer systems and networks report of Food stamp and Bread project's. Prepare many report about our projects. Monitor and control our status to make any decision. Installing and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face. Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Providing support documentation, including procedural documentation. Implement process flow for new/replaced cards. Receive the daily operations and updates to system. Show less

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  Egypt Smart Cards

  Aug 2017 - now

  Regional Manager

  Lead planning and implementation of projects. Facilitate the definition of project missions, goals, tasks, and resource requirements, resolve or assist in the resolution of conflicts within and between projects or functional areas, develop methods to monitor project or area progress, and provide corrective supervision if necessary.Responsibility for assembling the project staff, for their technical or functional development, performance, and termination during the projects.Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes.Follow a defined, agreed upon project management methodology. Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. Show less

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  Damen

  Jan 2019 - Dec 2021

  Branch Manager