Kayliegh Sugden

Experience

• 

  Provident Financial Group UK & ROI

  Nov 2012 - May 2013

  Marketing Assistant

  Working on a multitude of acquisition marketing channels such as direct mail, email, sms and online display. Working with the marketing managers in all aspects of campaigning and reporting.

• 

  Satsuma Loans

  May 2013 - May 2018

  Product owner for the satsuma website Delivery manager Managing the Customer Experience Team implementing usability improvements, SEO capabilities and content on the Satsuma Loans Website. The customer experience team is a new team with the customer at its heart. I manage development, testing and the delivery of change withing the larger change portfolio. We utilise analytics, research and testing to optimise the site and maximise return on investment. I managing UAT testing for all change to the site ensuring quality for our users. Producing all UX changes and improvements (BAU and Projects) on the Satsuma Loans Website. Lead UAT tester for all change. Ensuring a high quality experience for our users across a multitude of browsers and devices. Producing and implementing the CRO strategy using testing and analytics tools to hit and maintain business targets. Mapping and improving the customer journey communications. Working with marketing teams and business stakeholders to ensure consistency and accuracy of comms. Working with third parties to ensure the secure transfer of data and correct fulfilment of documents. Managing the reconciliation process.

  • Website Product Owner

    Jan 2017 - May 2018

  • Customer Experience Delivery Manager

    Jun 2016 - Dec 2016

  • Test and Implementation Manager

    Feb 2015 - May 2016

  • User Experience Executive

    Apr 2014 - Jan 2015

  • Customer Journey Assistant

    May 2013 - Apr 2014
• 

  Sky

  Jun 2018 - May 2019

  Product Owner
• 

  Thebigword

  Jun 2019 - Dec 2019

  Head of Linguist Products
• 

  Hippo

  Feb 2020 - now

  Assuring Delivery excellence for our Key Customers. 2025 - onward Specialising in Public Sector Partnerships 2022 - 2024 Client Director managing key accounts and Private Sector Specialist in product management. Working with Private Sector customers to delivery multi discipline services alongside product health checks and delivery service audits to identify needs and risks. Product Manager for DWP Identity and Trust. Supporting the development of automated telephony identity verification and authentication services. Discovery to Beta.

  • Delivery Partner

    Oct 2025 - now

  • Client Director

    Jan 2022 - Oct 2025

  • Principal Consultant

    Feb 2021 - Jan 2022

  • Senior Digital Consultant

    Feb 2020 - Jan 2021