Chris Cottingham

Experience

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  US Navy

  Jan 1980 - Jan 1988

  Aviation Support Equipment Mechanic - Shop Manager
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  Sprint

  Jan 1997 - Jan 2006

  Supported the training organization by creating and managing the reporting systems, metric models, and reports.o Developed and implemented metric models and reporting processes that provided executive and senior management with key decision making information which improved the delivery and effectiveness of training.o Researched and analyzed processes and requirements within Sales & Marketing, Call Centers, and HR to determine more actionable and relevant metrics for reporting.o Developed metric models and reporting tools that led to the delivery of an additional 435,000 hours of mandatory training for employees with 290,000 hours being delivered within 2 months of a 5 month schedule. Show less Responsible for creating and managing the Program Management Office for an eLearning multimedia group. This included creating and managing processes, success metrics and reporting systems, supporting team operations, and managing teams. Was also responsible for supporting the creation and implementation of the web-based learning management system and content delivery system. o Created and managed the business process that reduced the average development time of a training lesson from around 3 months to around 6 weeks or less.o Supported the design and development of the web-based learning management system and content management system that delivered cutting edge learning modules and content to over 2500 retail stores and 180 business sales offices. o Created use cases, user stories, and wireframes to support the development of the web-based learning management system.o Supported QA by developing test plans, cases, and scripts from requirements and processes as well as doing testing as needed. o Managed the Audio/Video team and the Project Management team.o Worked with stakeholders to elicit and document business and systems processes and requirements for improvement.o Gathered, analyzed, and documented requirements around PC, MAC, and network software and hardware needs for the team and Learning Management System. Show less Managed projects, QA team, and several project teams for code renovation projects.o Interviewed staff and management to understand processes and requirements for systems and code renovations. o Led analysts and code renovation teams that reviewed, corrected, and returned over 90 million lines of code with an error rate of less than 0.5 percent.o Designed, developed, and implemented a software tool that reduced the time required to package code for renovation from 1 hour down to 15 minutes.o Improved the rate of return for code revisions from several thousand lines of code per day to over a million lines of code per day and decreased rework and errors to less than 1 percent.o Managed quality control and compliance teams that completed the projects assigned 3 months early and generated over $13 million in additional revenue. Show less

  • Senior Program Manager

    Jan 2003 - Jan 2006

  • Senior Program Manager

    Jan 2001 - Jan 2003

  • Senior Program Manager

    Jan 1997 - Jan 2001
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  Embarq

  Jan 2006 - Jan 2007

  Senior Program Manager

  Responsible for identifying and analyzing corporate business processes to identify knowledge gaps and implement Knowledge Management (KM) tools to mitigate risks associated with knowledge loss and process inefficiencies.o Developed and implemented KM and Six Sigma methodologies, processes, and tools corporate wide.o Identified, captured, and evaluated Call Center and Telecom Service & Maintenance processes to identify and mitigate risk associated with inefficiencies and knowledge loss.o Worked with IT to determine the business and functional requirements for the web-based Business Intelligence/Analytic tools that would support KM needs. Show less

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  AMC Theatres

  Jan 2007 - Jan 2009

  Senior Business Analyst & Consultant

  Responsible for business systems and process analysis of Digital Theatre Management System, Mission Control Center, Program Analysis Model, and Film Booking application. o Worked with executives and project stakeholders to gather current and further state business processes. o Worked with stakeholders to gather, analyze, and document business requirements as well as network and system requirements related to application and hardware needs. o Partnered with project stakeholders to manage process and requirement changes and risks associated with changes. o Translated business, network, and system requirements into use cases, user stories, SIPOC, test cases and test scripts and supported QA with testing as needed. o Worked with a Delphi programmer to reconstruct and modify an existing application used to place movie titles into theaters. Enhancements and changes resulted in a reduction of time to complete placements from approximately one day to a couple hours. o Created user stories and wireframes to support development efforts. o Managed development project through the SDLC using the Agile method to modify and enhance system applications. Show less

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  JP Morgan Chase

  Dec 2009 - Feb 2011

  Process & Business Intelligence Manager (Consultant)

  Responsible for designing, developing, and supporting the implementation of process management methodologies and strategies for Business Operations & Process Improvement within the Retirement Plan Services division. o Advised the business on the implementation of use case strategies, process management best practices, and CMMI integration within the organization. o Interviewed corporate executives, stakeholders, and staff to identify and document current and future state processes as well as any business requirements. o Created use cases and user stories to align with current state processes and documented known opportunities for process improvements. Completed over 31 processes within a 4-month period which was 9 more than originally required and two months ahead of schedule. o Designed, developed and implemented the strategies and methodologies for Process Change Management as well as the web-based Process Library and Business Intelligence Platform. o Designed and supported the development of an online web-based document repository. Show less

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  YWAM Colorado Springs

  Apr 2011 - Oct 2012

  Missionary and Servant

  Attended Discipleship Training at Youth with a Mission (YWAM) followed by a two-and-a-half-month mission trip to Turkey. Then, spent six months supporting a church with their audio system and sound needs.

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  Topaz Shared Services

  Oct 2012 - Sept 2013

  Sr Business Systems Analyst

  Responsible to IT Web Services for Business Analysis Planning & Monitoring, Enterprise Analysis, Requirements Elicitation, Requirements Analysis, Requirements Management and Communication, as well as Solution Assessment and Validation in relation to three web sites. o Created a comprehensive analysis of the company’s public website against ten other competitor sites using benchmarking and comparative analysis. Presented the results to the executives of the Customer Experience Committee. o Completed enterprise analysis as well as requirements gathering, analysis, and validation for a complete rebranding and redesign of the public website. o Created wireframes, use cases, and use stories to support requirements gathered for public website rebranding. o Supported QA with creating test plans, cases, and scripts. And, when needed, conduct and participate in system integration and user acceptance testing. o Supported the newly formed process management office with identifying and documenting current state processes that were recognized during the requirements gathering process. Show less

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  The Kansas City Southern Railway Company

  Sept 2013 - Feb 2014

  Sr Business Analyst

  Responsible to IT Web Services for Business Analysis Planning & Monitoring, Enterprise Analysis, Requirements Elicitation, Requirements Analysis, Requirements Management and Communication, as well as Solution Assessment and Validation in relation to three web sites. o Created a comprehensive analysis of the company’s public website against ten other competitor sites using benchmarking and comparative analysis. Presented the results to the executives of the Customer Experience Committee. o Completed enterprise analysis as well as requirements gathering, analysis, and validation for a complete rebranding and redesign of the public website. o Created wireframes, use cases, and use stories to support requirements gathered for public website rebranding. o Supported QA with creating test plans, cases, and scripts. And, when needed, conduct and participate in system integration and user acceptance testing. o Supported the newly formed process management office with identifying and documenting current state processes that were recognized during the requirements gathering process. Show less

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  Waddell & Reed

  Mar 2014 - Aug 2015

  Sr. Business Systems Analyst

  Responsible for identifying and capturing business and technical requirements as well as recommending improvements to processes within the organization. o Gathered and managed requirements for five different projects that supported the Enterprise Data Warehouse and Mainframe Decommission initiatives. o Worked with senior management and business teams to identify and capture both current and future state processes for handling and managing insurance products and associated data. o Supported System Architects with researching, designing and mapping solutions that supported the creation of the Data Warehouse and decommission of mainframe systems. o Conducted process improvement analysis for various projects to determine opportunities to mitigate and/or minimize risk as well as reduce inefficiencies and points of pain. Show less

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  Zurich North America

  Aug 2015 - Oct 2016

  Sr. Systems Analyst and Software Engineer

  Responsible for developing support tools to help IT manage financials and BAU submit required data to DTCC. o Developed three Excel Applications using VB and VBA to allow for data import from various sources and export imported data to a single fixed length flat text file for submission to DTCC. o Developed an Excel Application using VB and VBA to help IT Leadership Team manage and report on projects and financial data. o Developed macros using VB and VBA to support the testing team’s creation of automated testing. o Researched and developed solutions for the future architecture of systems supporting the new CLP line of business. o Conducted data analysis on current data streams to identify gaps and solutions that would support the new CLP architecture. o Created wireframes, users stories and test plans to support the three DTCC tools. o Created user guides for all tools created as well as application guides for code/error troubleshooting. Show less

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  Self Employed (Web Development and Data Analysis)

  Oct 2016 - Oct 2017

  Independent Consultant

  Responsible for web design, development, and implementation as well as data analysis and mapping. o Gather business and technical requirements from stakeholderso Design web portal and create user stories and wireframes for review. o Develop front and backend functionality using HTML, CSS, Bootstrap, SQL, JavaScript, and Java. o Create Test Plans and Test Scripts. o Conduct UAT, System, Integration, and Regression testing. o Gather and analyze data using Python. o Map and cleanse data as needed. o Present data that supports decision-making. Show less

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  Verint

  Nov 2017 - Apr 2024

  • Software Engineer - R&D Engineering

    Aug 2020 - Apr 2024

  • Sr. Business Analyst

    Nov 2017 - Aug 2020
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  Cynergy

  Jun 2024 - now

  Software Engineer