Charles DeNatale

Experience

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  Baldwin Components Center, Inc

  Jan 1987 - Jan 1993

  General Sales Manager

  Successfully recruited and managed sales team of 25+ sales account executives. Improved service and increased sales by developing a strong knowledge and process of company products and services. Selected Contributions: Developed a team a sales/customer service environment which improved sales by more than 30% within one year. Introduced training programs that enhanced employee performance and helped build a motivated workforce. Exceeded all sales targets

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  Assertive Technology, Inc

  Jan 1993 - Aug 2016

  President

  Driving record-high sales increases, propelling this startup company to over $5million in sales in the 1st three years. Successfully managed all aspects of 28+ customer service reps and sales. Foster an environment in which high levels of service and employees are motivated to deliver top performance. Selected Contributions: Reduced staff turnover by 15%, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs. Sourced and introduced new product line for North American Distribution Company that result in over $2 million in sales the first year. Developed, managed and sourced all global and domestic suppliers, import and export operations Design and develop new components for customer engineering groups. Facilitated the opening of second office in Ireland, from operations, sales, and human resources. Introduced a customer training program on basic electronic components which resulted in a 25% increase in customer quotation Worked within all customers International Organization For Standardization (I.S.O.) parameters Show less

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  Underwood Sales Corporation

  May 2015 - Aug 2022

  Director of Sales , Marketing and Customer Service

  Managed and develop manufacture representative organizations Direct sales personnel Interface with all sales channels Develop sales forecasts Maintain all sales opportunity in Empowering System (CRM software) Schedule and manage trade shows and all personnel Manage and budget marketing, trade shows, publications, and website Provide engineering feedback on market trends Direct contact via phone/visit with all customers, and direct manufactures Design all marketing material and website Follow up on all customer sales orders, quotes, and A/P correspondence Constant up sell/cross sell to all customers. Issue solver directly or with escalation team input Report to all manufactures with opportunity reports and follow ups Show less

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  Mount-It!

  Mar 2021 - now

  Customer Experience Manager