Haley Swantick

Experience

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  Hawaiian Waters

  Mar 2012 - May 2015

  Lifeguard/Supervisor

  I was hired in 2012 as a Lifeguard for the Summer 2012 season and remained a lifeguard until the end of the 2013 season where I was promoted to Supervisor and was a Supervisor until May 2015. As a lifeguard my duties were to scan the water, dispatch the water slides, participate in weekly in-services, pick up trash and other equipment, and maintain park procedures. As a Supervisor my duties included scheduling the lifeguarding staff each week, lead the in-services and keep the guards up to date on new safety precautions, supervise staff while on and off stand while working, and assist guests. I maintained a NASCO Lifeguard and First-Aid certification as a lifeguard, and adding a Lifeguard Trainer Certification after I was promoted to Supervisor. Show less

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  Babe's Chicken Dinner House

  Sept 2012 - Apr 2013

  Hostess

  As a hostess I was classified as Front of the House staff and held many different positions. My duties included seating, staging (organizing the seating charts and maintain seating of guests), cashier, to-go, waitlist, and back up, as well as assisting servers when needed. This allowed me to gain experience in handling money at a register, speaking with customers, training new hostesses, and how to organize tasks and objects efficiently.

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  J.Crew

  Oct 2014 - May 2015

  Sales Associate

  As a Sales Associate I assisted customers find what they were looking for within the store, put in orders if we did not have items in stock, recommend styles or outfits if they were unsure, assisted in dressing room, and answered the phone and utilized the POS system to complete sales of all items. After store closing we would restock items, move displays, and clean.

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  Trattoria Lisina

  Jun 2016 - Jun 2017

  Head Hostess

  Head hostess at Trattoria Lisina in Driftwood, Texas. My duties included organizing the seating chart, answering the phone, maintaining reservations and walk-in guests, walking guests to their seats, as well as maintaining the Front of the House. I have gained more knowledge Customer Service and how to handle large crowds of guests.

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  Barefoot Outfitters

  Jul 2017 - Jul 2018

  Sales Associate

  I processed sales of merchandise as a cashier, restocked the store with incoming shipments, participated in promo work for the brand at the University, and assisted in the store's social media management as well.

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  H E B Grocery Co

  Dec 2017 - Jul 2018

  Partner

  My duties as a curbside partner included selecting items to be picked up at a later time, bringing the items out to the customers, and maintaining all-around customer service throughout the store.

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  Social Factor

  Sept 2018 - Apr 2023

  -Leads social care team for Toyota Motor North America -Leads planning within social care for client initiatives and assists in communication strategy-Curates and delivers key channel reports and metrics to client weekly and monthly-Primary contact for social care team-Joins key client meetings to deliver social care team performance -Monitors for potential social media crisis-Monitors owned and earned positive/negative mentions with high visibility accounts-Assists in content creation, provides updates for current social media trends, and assists in gathering UGC for client-Create and maintain team training documents, social care updates, and crafting responses for client initiatives-Leads weekly team and client meetingsUnder my leadership our team has been able to maintain a 30 minute response time KPI as well as provide special event community engagement such as the Big Game and the summer and winter Olympics. Our team has also maintained growing volume of community interaction that increases at about a 25% increase each year. Show less

  • Social Care Manager

    May 2022 - Apr 2023

  • Team Lead

    Feb 2021 - May 2022

  • Community Manager

    Sept 2018 - Feb 2021
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  Wingstop Restaurants Inc.

  Apr 2023 - now

  Social Care Manager