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Jerome Jeannest,CHE, CPGE

Jerome Jeannest,CHE, CPGE

Groom

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location of Jerome Jeannest,CHE, CPGELas Vegas, Nevada, United States

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  • Timeline

  • About me

    Senior Executive with extensive experience in Luxury Hospitality, guest services and HR progressive Leadership. Over 20 years in leadership

  • Education

    • Bernard Palissy

      -

    • Andre Albert

      -

    • Lycee Bernard Palissy

      1991 - 1997
      Bachelor's degree BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

  • Experience

    • Hotel de Crillon

      Jan 1995 - Jan 1997
      Groom

    • St.Regis Los Angeles

      Jan 2001 - Jan 2005
      Chef Concierge

    • St. Regis

      Jan 2001 - Jan 2005
      Chef Concierge

    • St. Regis Hotel

      Jan 2001 - Jan 2004
      Chef Concierge

    • Park Hyatt Los Angeles

      Jan 2004 - Jan 2006
      Chef Concierge

    • Hyatt Hotels

      Jan 2004 - Jan 2006
      Chef Concierge

    • Les Clefs d'Or U.S.A., Ltd.

      Jan 2006 - Jul 2010
      Director of Membership

    • Les Clefs d'Or USA

      Jun 2006 - Jul 2010
      Director of Membership

      Managing the membership of the association.

    • Sofitel Los Angeles

      Oct 2006 - Jun 2007
      Chef Concierge

    • InterContinental Los Angeles Century City

      Jan 2007 - Jan 2009
      Chef Concierge

    • InterContinental Hotels Group

      Jun 2007 - Nov 2009
      Chef Concierge

    • Jeannest LLC

      Oct 2009 - now
      Operations and Human Resources Senior Leadership Consultant

      Working with partners from small businesses, Family-owned restaurants to major Hotel chains, Mega-Resort Hotel & Casinos from multi-States clients, I support opening, re-opening, re-branding of properties, from luxury Service training, providing classroom to on-the-floor training, to recruitment and staffing sourcing and employees benefits. Human Resources Investigations, SOPs and overall leadership assistance.

    • The Venetian and Palazzo Las Vegas

      Nov 2009 - Apr 2010
      Chef Concierge

    • Cosmopolitan Las Vegas

      Aug 2010 - Dec 2012
      Assistant Chef Concierge

    • The International School of Hospitality

      Sept 2010 - now
      Educator - Executive Diploma

    • SLS Beverly Hills

      Dec 2012 - Oct 2013
      Director of Concierge & Guest Services

    • Downtown Grand Las Vegas

      Oct 2013 - Dec 2015
      Chef Concierge

    • Top Golf

      Dec 2015 - Sept 2019
      Director Of Training, Recruitment & Development

      As part of the Executive Committee, led all 831 Associates working at the Venue from hiring them to the development of their careers.- Strategic Planning - Planning, review, actions on EBITDA / P&L / Staffing levels - Succesfully surpassed expectations on budgeting goals 3 years consecutively- Managing, Training & Developing staff, property-wide- Highest retention Company-wide, 13.7% turnover rate, lowest Company-wide Training of 18 Managers across Country- Promotion and development of 16-line Associates to management positions- Processed over 11000 applications, interviewed 3000 candidates and hired 1150 new hires in a period of 5 weeks, retained 72% after the first year- Optimization of all hiring processes, training and labor efficiency- Optimized pre-employment hiring process by 50%, from 24 days to 12 days, maximizing retention, increasing likability as a prospective employer Show less

    • SHOSHINKAN MARTIAL ARTS INC

      Aug 2016 - now
      Vice President Operations - Treasurer and Human Resources

      Oversee all Financials, fundraising programs, memberships, community efforts and sourcing, recruiting and Instructors evaluation. The organization is a charitable 501-c3 entity.

    • Levy Online

      Nov 2019 - Apr 2022
      Account Executive

      Oversee of all Account Managers productivity. Key client’s relation, ensuring all projects are completed and validated for accuracy.Online Reputation Management for all key accounts, handling reporting but also customers online responses and recommendations.Strategic Planning - Planning, review, actions for all key accounts with Department heads, managers to maximize efficiency and client's goal achievements.

    • Haven Health Group

      Mar 2022 - Jun 2023
      Employee Engagement Director - Head of Human Resources

      Oversaw all HR Operations for main entity and auxiliaries.

    • 1033Consulting

      Jun 2023 - May 2024
      Learning and Development Consultant

    • The Stove Restaurant

      May 2024 - now
      Director of Operations

  • Licenses & Certifications

    • Certified Professional in Guest Experience

      TISOH- The International School of Hospitality
      Jun 2025
      View certificate certificate

    • Certified Professional in Guest Experience

      Certplace
      Jun 2025
      View certificate certificate

    • Certified Hospitality Educator

      American Hotel & Lodging Association
      Jun 2017