Katharina Wagner

Experience

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  Flughafen Wien - Vienna Airport

  Jul 2016 - Apr 2018

  Passenger Service Agent

  - Oversee and execute check-in and boarding operations.- Check travel documents during check-in and boarding processes.- Assist business and first-class passengers with priority access to lounges, airport security and boarding.- Coordinate lost-and-found inquiries. - Assist under-age passengers (under age of 12) from check-in to boarding, as well as picking them up upon arrival at Vienna Airport.

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  Discover Canada Tours

  Jan 2018 - Apr 2019

  Operations Coordinator

  - Plan and organize customized trips for groups of up to 250 participants throughout Western Canada and the USA, with a focus on Whistler, Victoria, and Seattle.- Collaborate with CAN-USA border officials and ensure accurate documentation of cross-border tours.- Manage hotel reservations and cancellations. - Coordinate and book tour activities.- Collect tour and activity waivers for participants.- Prepare pre and post tour reports.- Solve arising issues of undergoing tours, such as injuries of participants, border or road closures, and missed ferry connections, while being on emergency-call (24/7 line).- Assist with sales operations. Show less

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  Stepwest

  Apr 2019 - Apr 2023

  - Head of Placement Department.- Manage invoicing procedures. - Oversee and mentor Key Account Managers.- Forecast and set team targets as well as individual KPIs for team members.- Oversee all partner accounts.- Business development and sourcing new business partners.- Prepare and customize client pitches and solutions.- Develop new programs alongside other department managers.- Manage all programs and products for Canada. - Train and onboard new staff members. - Conduct performance evaluations and provide training opportunities to Placement Department. Show less - Account management of university and college partners.- Meet and exceed personal KPIs as well as working as a team towards a shared department target.- Prepare invoicing reports for my accounts.- Responsible for job placements of 25-35 participants each month.- Conduct interview preparation sessions and resume revisions.- Source companies and place students in suitable roles. - Business networking to grow portfolio of employers.- Uphold and strengthen existing business relationships to promote retention.- First hand problem and conflict resolution between employers and students.- Oversee paperwork and ensure graduation requirements are met. Show less

  • Department Manager Key Account Management

    Dec 2020 - Apr 2023

  • Key Account Manager B2B2C

    Apr 2019 - Nov 2020
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  EF Education First

  Nov 2022 - Jul 2024

  Country Product Manager

  - Drive sales of the Austrian market - Responsible for reaching sales and revenue targets - Identify growth opportunities - KPI and target setting of Sales Executives - Performance Management and ongoing training of Sales Executives - Identify and implement marketing strategies - Oversight of online and offline marketing initiatives - Budget management - Excellent customer service and retention focus - Complaint handling and problem resolution

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  Hokify

  Jul 2024 - now

  Team Lead Sales New Business & Inbound Management

  - Teamlead New Business Sales Austria- Teamlead Inbound Sales Austria & Germany - Create and identify new business strategies - Grow and expand the new business market in B2B sales in Austria - Grow and expand the inbound market in B2B sales in Austria & Germany - Identify, set and monitor team KPIs - Provide ongoing training session and performance feedback for Sales Managers