Brandon Lenny Parra Piñeros

Experience

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  Mi Águila

  Jan 2016 - Jan 2017

  Customerservice and payment advisor

  I played a key role in organizing and structuring payments for both internal and external clients, ensuring efficient and accurate management. My role included customer support, where I demonstrated strong skills in interacting with users and resolving queries related to the application. Additionally, I had the responsibility of organizing exclusive services for clients of the North American embassy, standing out for the ability to coordinate and provide solutions adapted to the specific needs of this segment. Show less

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  MEGACENTRO INTERNACIONAL DE LA VISION

  Jul 2017 - Oct 2018

  Internal logistics director

  I played an integral role as person in charge of receiving orders, assortment and inventory managementin the field of glasses and lenses sales. My contribution extended to the efficient organization of the different commercial warehouses, as well as the structuring and management of warehouses guaranteeing.an optimized workflow.

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  CONCENTRIX

  Jul 2019 - Mar 2021

  Customer Services Agent

  Customer service agent, with a high-impact role in receiving calls for AT&T customers in the UnitedStates, Mexico and Canada. During my time at the company, I gained in-depth product knowledge,providing detailed information and technical assistance to resolve issues related to general internetservices, cellphone services, and direct sales products.

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  Brink’s Inc

  Apr 2021 - Mar 2022

  Senior Billing Analyst

  Billing Analyst, carried out detailed billing analysis for BRINKS clients in North America. My responsibilityincluded the rigorous control and evaluation of contracts, as well as the review, monitoring anddevelopment of security services contracted by clients at NAM. Additionally, I efficiently managed thecollection process for a portfolio of VIP clients in collaboration with the Collections team.

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  Citi

  Apr 2022 - now

  Trade Specialist

  Leader of Payments and reimbursement team, playing a crucial role in successfully receiving andstructuring the migration of the letter of credit process to the US from Mumbai and New Delhi.My proactive approach was fundamental to identifying areas for development and proposingimprovements, which contributed significantly to the team's efficiency. I was responsible for thecomprehensive management of transactions and payments for letters of credit, ensuring effectivecontrol, processing, monitoring and escalation of client operations to guarantee compliance with theprocesses at the appropriate times, with detailed and follow-up via email. As a processing leader, Imaintained more than 95% effectiveness, being recognized for the high level of payments at NAM due to my learning and reliability in processing highly complex transactions. Show less