
Veronica Taiwo
Client Service Officer

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About me
Administrative/Human Resource Manager at Amaget Stores Limited
Education

University of Lagos
2012 - 2016Bachelor of Arts - BA Creative Arts
Glasgow Caledonian University
2023 - 2024Master's degree International Human Resource Management SCQF 7
Experience

Zoom Outsourcing
Aug 2017 - Feb 2018Client Service OfficerMajorly attend to Client's requests,complains,questions ensuring our communication is in accordance with the company policy and procedure .

McTimothy Associates Consulting Ltd
Apr 2018 - Oct 2018Human Resources Analyst Develop and implement HR strategies and initiatives aligned with the overall business strategy. Bridge management and employee relations by addressing demands, grievances or other issues. Manage the recruitment and selection process. Support current and future business needs through the development, engagement, motivation and preservation of human capital. Develop and monitor overall HR strategies, systems, tactics and procedures across the organization. Nurture a positive working environment. Oversee and manage a performance appraisal system that drives high performance. Maintain pay plan and benefits program. Assess training needs to apply and monitor training programs. Report to management and provide decision support through HR metrics. Show less

Marcforte Business Consulting
Oct 2018 - May 2019Human Resource Executive*Supporting the development and implementation of HR initiatives and systems*Providing counseling on policies and procedures*Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process*Create and implement effective on boarding plans*Develop training and development programs*Assist in performance management processes*Support the management of disciplinary and grievance issues*Maintain employee records according to policy and legal requirements*Review employment and working conditions to ensure legal compliance*Act as the point of contact regarding labor legislation issues*Preparation of Payroll*Oversee daily operations of the HR department Show less

Amaget Stores Limited
May 2019 - nowOperations Manager• Plan and coordinate administrative procedures and systems and devise ways to streamline processes• Assess staff performance and provide coaching and guidance to ensure maximum efficiency• Ensure the smooth and adequate flow of information within the company to facilitate other business operations• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• • Administers performance review program to ensure effectiveness, compliance, and equity within organization. Administers salary administration program to ensure compliance and equity within organization.• Administers benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance.• Investigates accidents and prepares reports for insurance carrier.• Coordinates Safety Committee meetings and acts as Safety Director.• Conducts wage surveys within labor market to determine competitive wage rate.• Prepares budget of human resources operations.• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.• Prepares reports and recommends procedures to reduce absenteeism and turnover.• Represents organization at personnel-related hearings and investigations.• Contracts with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation services. Show less
Licenses & Certifications

Document Control & Record Management
McTimothy Associates Consulting LtdJun 2018
Understanding Labour Laws & Employee Relations
McTimothy Associates Consulting LtdApr 2018
Managing Staff Discipline & Disciplinary Procedures at Workplace
McTimothy Associates Consulting LtdMay 2018
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