Kuldiep S Rana

Experience

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  IBM

  Sept 2006 - Aug 2007

  Principal Technical Support Associate - Global Service Delivery Center ( GSDC)
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  Saltlake Search Marketing Services India

  Aug 2007 - Sept 2012

  Manager - Content & Affiliate Programs

  Content Team Lead, Editor & Affiliate Marketing Manager • Managing external & internal affiliate programs through all phases, including brainstorming, launch, maintaining, trafficking, marketing, reporting, optimization and analysis • Identifying, evaluating and recruiting new affiliates to increase program distribution and interfacing with internal marketing and other teams to develop and implement marketing strategies and support affiliate programs• Implementing initiatives to enhance affiliate productivity, create new growth opportunities and increase ROI• Negotiating and evaluating affiliate advertising agreements while maintaining relationships with affiliates and partners• Handling the buying, renegotiation of rates, renewing or canceling media placements and other adverting programs• Developing and maintaining multiple lead generation websites while employing search engine optimization (SEO) and content best practicesWebsite Content Writer & Team Lead (Aug 2008 – Apr 2010)• Expertise in preparing and developing content after conducting proper research on the assigned topics while ensuring adherence to precision, accuracy and comprehensiveness of coverage.• Enriched with good command over language, knowledge of the subject at hand with thorough understanding of the target readers; able to write relevant, quality content that has a logical flow of events that grabs the readers' attention• Adept at gaining target reader's attention immediately to keep the reader glued to the content through tense transitioning; well-developed editing skills while utilizing "trim and cut" method of cleaning out unnecessary verbiage, clichés, trite expressions and meaningless dialogues• Proofread the documents to ensure complete accuracy, communicating with production staff regarding any concerns. Maintain daily log of projects proofread by the teammates within the Turn Around Time (TAT) Show less

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  IceDQ

  Oct 2012 - Jun 2013

  Senior Technical Editor - Business Intelligence & ETL

  As Sr. Technical Writer & Editor • Skilled in designing end-user technical manuals, effort estimation, online help, web content, web help, training guides, release notes, installation guides, white papers, proposals, presentations, and reports from scratch. • Worked in Data Quality Governance & ETL Testing – Banking and Finance domain project– (www.icedq.com)• Designed and authored variety of technical documents in FRESKDESK, (online documentation and help) related to iCEDQ modules – (iQA,iGovern,iAudit)• Communicated in a cross-functional team environment comprising Development, Quality Assurance, Technical Support, Professional Services, subject matter experts and sales and marketing specialists to gather information needed to create and maintain quality.• Edited and proofread the drafted content for grammar, punctuation, consistency, spelling, and readability. • Good understanding of documents involved in Software Development Life Cycle and DLC.• Ability to read software codes as source materials in a variety of languages viz Java,PHP• Good understanding of Style guides like MSTP Worked as TECHNICAL WRITER & EDITOR for Book ‘ETL GURU’• Took ownership of the entire documentation process of the book for information design.• Conceptualized the technology and applications for which documentation and chapters is to be prepared. • Ensured documentation is accurate, complete, meets editorial specifications, and adheres to standards for quality, graphics, coverage, format, and style according to publisher kit.• Managed and drive documents through the peer review and approval processes with Author.• Excellent probing skills and be able to extract the right information from technical and functional resources. Show less

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  Infosys

  Jun 2013 - Oct 2014

  Technical & Operation Team Head - Content Documentation Group (CDG)

  -Managed team of 45+ Technical writers/Content Writers/Translators/Support Executives location wise- .-Assisting presales in business development activities and replying to RFPs-Utilization and revenue reporting for the team-Effort and cost estimation of documentation projects-Requirement analysis, Project Planning and Implements resource deployment Allocation (Team size, Span, Shift utilization, skill sets technology roll out and ongoing monitoring for different projects specifics to content writing, technical writing & language.-Identify the training needs for different writers & translators for specific issues to develop competency across the domain, operation and behavior.-Prepares/Sign off on the KRAs/Deliverable of the team in order to meet operational objective.-Resolves escalation from the clients and project coordination in order to ensure strong customer relationships.-Diagnosis the gaps in the existing process identifies opportunities for improvement and implements process re-engineering initiatives in order to meet client and internal commitment. Show less

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  Tata Consultancy Services

  Oct 2014 - now

  • Associate Consultant

    Jan 2017 - now

  • Senior Information Technology Analyst

    Oct 2014 - Jan 2017