Shahansha Alam

Experience

• 

  Barclays

  Aug 2010 - now

  • Manage day-to-day operations of the transaction monitoring team, ensuring adherence to procedures and policy guidelines. Encourage and motivate advisors, develop their skill sets, and oversee personal development goals.• Assist the VP in maintaining Service Level Agreements (SLAs) and key performance indicators (KPIs) through effective team leadership.• Monitor workfow and urgent requests continuously, reallocating cases as needed.• Review and optimize processes to enhance effciency and effectiveness of transaction monitoring activities.• Provide guidance, mentoring, and coaching to team members to ensure high performance and professional growth.• Establish clear roles and responsibilities for team members, fostering accountability and collaboration.• Oversee the use of transaction monitoring software and tools, identifying opportunities for system enhancements or upgrades. Show less Provide payment sanctions policy and classroom training to new batches and existing teams.• Serve as the Quality Single Point of Contact (SPOC) to ensure weekly/monthly quality score targets are met for the payments sanctions team.• Monitor the quality performance of all teams weekly/monthly, providing error feedback and conducting teach-back sessions for the payments sanctions team.• Prepare and send the monthly quality report and arrears details of the sanctions process for incentive purposes.• Handle agent queries and provide updates on the sanctions process received from the GFCO Training Team.• Manage the daily cutoffs of the payments sanctions team.• Prepare the Process Knowledge test for the payment sanctions process.• Collaborate with the Team Manager to optimize workfow, ensure process effciencies, enhance team performance, and meet SLAs through productivity measures and active management Show less

  • Team Manager - Financial Crime Operations

    Feb 2022 - now

  • Process Expert - Fin Crime Operations || Barclays

    Jan 2017 - Feb 2022

  • Process Advisor

    Aug 2010 - Jan 2017