Rohit Prabhat Singh

Experience

• 

  Wipro

  Jun 2010 - Mar 2012

  System Engineer

   Configuration & troubleshooting of MS Outlook 2007 & 2010 at client end. Configuration of Lotus Notes. Administered/provided troubleshooting for Lotus Notes and MS Outlook. Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting. Uploading & Deployment of Image (OS) through WDS (Windows Deployment Services). Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting. Response & closure of calls within committed norms. Reducing repetitive calls. Analyze problems & escalate to appropriate Levels. Installation of Network printers & Local printer on systems. Installation of Anti Virus software’s (SEPM client and MacAfee) on client systems. Remotely installation and troubleshooting of software through Dame Ware Mini Remote system. Configuring & Maintaining Avaya IP phones for Voice based processes. Configuring & Trouble shooting SCCM and SMS client for desktops and laptops. Troubleshooting Problems and configuring of outlook 2000/03/07(making and managing PST, adding mailboxes, etc. Responsible to provide the solutions of all application related issue like- SAP, Office, Cognos  Backup and Recovery process management. Create, review and make changes as per IT Change management process. Analysis of call trend for improvement. Problem/Incident analysis. Responsible for all major activities and new up-gradation on site. Co-ordinate with the Server or Network team to sort out any major problem. This involves testing and troubleshooting the problem. Installation and troubleshooting over mainframe client Access application and web based application. Show less

• 

  Capgemini

  Mar 2012 - now

   AD management and Operations  Servers monitoring and Management Manage and Maintain Certificate server  New server installation and configuration Dealing with ADS, Clustering issues, DNS, & Certificate issues Migrating physical server to Hyper-V technologies  Configure and manage Hyper-V with server to increase hardware utilization. Responsible to monitoring/ managing application & Server infrastructure. Responsible to deploy new server hardware and install server OS and services. Responsible to manage and patching all servers through WSUS Troubleshooting the servers all problems like, Authentication, Permission and Replication and Group policies. Configure system state backups, verification of jobs & troubleshooting failures Managing & administrating Active directory & replication. Responsible for all major activities and new up-gradation on site. Manager AD L3 services and operations Uploading & Deployment of Image (OS) through WDS (Windows Deployment Services). Cordinate with network, wintel and vendor for server part replacement and diagnose issues  Response & closure of calls within committed norms. Coordinate with Vendor and raise a call with vendor for any server hardware issue. Show less

  • Senior Consultant

    Jul 2013 - now

  • Consultant

    Mar 2012 - now