Mashuood Koroth

Experience

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  ICICI Securities

  Jan 2012 - Mar 2013

  Relationship Officer

  • Visit mapped bank branches and collect leads of customer inquiries related D mat and share services• Call the customers and take appointments and close the business• Offer best rates to customers in the industry rather than other companies• Offer incentive chart for bank staff based on closing leads• Provide advice to clients for purchasing and selling of shares to clients• Review all opened D mat accounts and ensure better service• Send mis report about D mat accounts to concerned authority Vis mindre

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  UAE Exchange & Financial Services Ltd

  Apr 2013 - Jun 2014

  Operations Officer

  • Greet, smile and welcome all customers coming to the counter for conducting various transactions and provide a high standard of personalized, effective and efficient customer service.• Accept cash deposit after examining the notes for counterfeit, if any.• Effect cash payments against valid instrument/voucher after proper signature verification/identification.• Handle sale/purchase of FCY cash notes.• Processing demand draft, instant money transfer and telegraphic transfer applications.• Ensure that all transactions, including end of day balancing of cash and teller terminals are performed in accordance with Procedural manual/instructions issued from time to time.• Collect all leads from walk-in customers for auto loan and D mat account opening• Collect all important docs need for auto loan, and screen all docs perfectly and check his credit score and send it to processing center• Checking repayment track of loan customers and visit all automobile dealership• Open D mat account and provide related services and also advices for share trading• Screen all docs perfectly and check his credit score and send all docs to processing center• Contribute to the overall running of the branch by achieving business plan target Vis mindre

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  Axis Bank Ltd

  Jul 2014 - Jan 2015

  Sales Officer

  • Responsible for giving better customer services • Dealt with customer service issues. Managed client relations to promote long-term relationships. • Responsible for implementing best customer service practices to improve sales channels and minimize customer complaints. • Responsible for processing of loans like Home Loans, Auto Loans, Personal Loans etc. • Responsible for Selling banking multi products, maximizing accounts profitability through cross selling company's other products such as Credit Cards, Personal loans, smart loans and liability accounts, identifying business opportunities by listing new companies. Handling customer queries and providing feedback. In all opening Pay roll accounts in Corporate, Salary Accounts, Dummy Accounts Sales & Marketing Banking Products, Developing relations with Customers• Dealing with resident Indian clients and non resident Indian clients Vis mindre

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  UAE Exchange

  Jan 2015 - Sept 2017

  Customer Service Officer cum Teller

  ♦ Process remittances through telegraphic transfer, Express Money, Western Union, and bank cash payouts.♦ Purchase and sell foreign currency.♦ Responsible for Funding branch's bulk of cash to CPC including AED currency as well as foreign currencies.♦ Responsible for opening accounts for different banks outside UAE.♦ Process payments for credit cards, utility bills, air ticket booking (Air Arabia, Fly Dubai).♦ Process National Bond Certificate and FGB certificate as well as redemption.♦ Process international mobile recharge.♦ Responsible for tallying staffs remittances every end of the shift♦ Deals with complaints with regards to the transaction not being credited.♦ Responsible for tallying drafts and sending day end report to branch manager and zonal heads. Vis mindre

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  ADIB - Abu Dhabi Islamic Bank

  Sept 2017 - Dec 2024

  Credit Analyst
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  Dubai Islamic Bank

  Dec 2024 - now

  Credit Analyst