Kierra Benoit

Experience

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  CVS Pharmacy

  Mar 2014 - Jan 2017

  Pharmacy Technician

  Accurately processed and dispensed prescriptions while maintainingcompliance with healthcare regulations and company policies.Provided exceptional customer service by assisting patients withprescription inquiries and resolving issues promptly. Managedinventory and ensured medications were stocked and organized tooptimize workflow

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  Lyft

  Feb 2017 - Dec 2019

  Driver

  Provided safe, reliable, and professional transportation services,maintaining a high customer satisfaction rating. Navigated efficientlyusing GPS and local knowledge to minimize delays and ensuretimely arrivals. Managed vehicle maintenance and cleanliness toprovide a positive experience for passengers. Adapted to diversecustomer needs, delivering excellent customer service and resolvingissues effectively.

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  AWL, Inc.

  Oct 2023 - now

  Call Center Representative

  Handled high-volume inbound and outbound calls, connectingconsumers with licensed insurance agents to meet their insuranceneeds. Followed detailed scripts and documented interactions usingthe company’s internal platform. Conducted follow-up calls to ensurecustomer satisfaction and gather feedback. Maintained clear communication with leadership and team members while achieving performance and attendance goals. Demonstrated strong verbal and multitasking skills, resolving escalated situationswith professionalism. Show less