Khaled Hamadto

Experience

• 

  Pizza Hut

  Feb 2010 - Nov 2014

  Assistant Manager

  Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.• Ensures food quality and 100% customer satisfaction• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions• Assists Restaurant Manager in recruiting, interviewing, and hiring team members• Conducts performance appraisals, takes disciplinary action, motivates and trains• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program• Champions recognition and motivation efforts Show less

• 

  Zaatar W Zeit

  Feb 2015 - Jul 2020

  Ensure completion of quarterly projections; and manage labour demon forecasting and payroll and talent acquisition efforts.Perform human-resource-management activities involving unemployment insurance, benefits, payroll, and new-employee hiring.Coordinate hiring, training, scheduling, payroll, and supervision for a staff .Set tools and objectives for departments or units.Develop budgets and ensure department adheres to it.Participate in developing policies and procedures.Manage staff.Clearly communicate goals to department heads.Assuring about the customer's service in the outlets. developing the delivery in each outlet to meet the budget's given . Communicating with aggregators to achieve the plan and the budget.Checking the Delivery Zones in all aspects.Sticking to the Marketing plans indoor and outdoors.proposing new locations for the brand . Focusing on the P and L for each outlet. Cost control on employment cost/manager controllable and food cost. Show less • Taking responsibility for the business performance of the restaurant.• Analysing and planning restaurant sales levels and profitability.• Organising marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Creating and executing plans for department sales, profit and staff development.• Setting budgets and/or agreeing them with senior management.• Planning and coordinating menus.Front-of-house:• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing staff and providing them with feedback.• Responding to customer complaints.• Ensuring that all employees adhere to the company's uniform standards.• Meeting and greeting customers and organising table reservations.• Advising customers on menu.• Recruiting, training and motivating staff.• Organising and supervising the shifts of kitchen, waiting and cleaning staff.• Maintaining high standards of quality control, hygiene, and health and safety.• Checking stock levels and ordering supplies.• Preparing cash drawers and providing petty cash as required.• Helping in any area of the restaurant when circumstances dictate. Show less

  • Multi Unit Manager

    Apr 2018 - Jul 2020

  • Branch Manager

    Nov 2016 - Jul 2020

  • Trainer

    Oct 2016 - Jul 2020

  • Floor Manager

    Feb 2015 - Jun 2017
• 

  Patchi

  Aug 2020 - Nov 2021

  Cafe and Boutique Manager

  Manage day-to-day operations of the cafeHire and onboard new wait staff and baristasTrain employees on drinks preparation and proper use of coffee equipmentCoordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)Maintain updated records of daily, weekly and monthly revenues and expensesAdvise staff on the best ways to resolve issues with clients and deliver excellent customer serviceEnsure all cafe areas are clean and tidyNurture friendly relationships with customers to increase loyalty and boost our reputation Show less

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  Eathos

  Nov 2021 - Nov 2024

  Area Operations Manager
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  Wakame - KSA

  Nov 2024 - now

  Catering Sales Manager