Phyu Yee Mon Kyaw

Experience

• 

  Sakura Residence

  Apr 2010 - Jan 2012

  Receptionist

  - Take Reservation - Guest Check In / Out in system - Prepare Monthly Statement for long Stay Guest- Problem Solve the Guest Complaints - Run Night Audit System - Taking Care for Cashier Counter ( Guest Monthly Bill Payment ) - Follow up Guest Complaints with other department - Telephone Operator - Message delivery to guest - Maintain Guest Room keys - Guest Bill payment in system ( Gym , F&B, Convenience Store )

• 

  Myanmar Indo Best Company Limited (abc convenience store )

  Jan 2012 - Jun 2012

  Business Unit Manager's Personal Assistant

  - Weekly Store Check (all abc convenience stores) with BUM - Take note meeting minutes - Prepare To Do list for Store Manager -Check Store Manager To do list- Arrange BUM's Daily Schedule and appointment list - Prepared Monthly "abc connivence store" sales report and staff KPI report - Planning schedule for store staff Training -Attend training for Retail Management Program

• 

  Myanmar Indo Best Company Limited (FMCG)

  Jun 2012 - Sept 2013

  General Manager 's Personal Assistant

  - Plan for Schedule Meeting & Appointment - Take note Meeting Minutes - Arrange Trip Plan to check other Branches in Upper Myanmar and Lower Myanmar Offices - Monthly FMCG products sales report to CEO - Assist GM for Planning FMCG stocks order shipping management schedule (ETD & ETA )-Planning for Stock Order assistance to GM - Cooperate with the Marketing team and do FMCG Trade Fair promotion - Marketing promotion for Retail Chain "City Mart and Ocean" Supermarket.- Work together with all sales managers for competitor price and promotion feedback -Implementation plan for FMCG products marketing and sales plan -Weekly promotion meeting for compare Prices and Promotion ( with competitors) -Quarterly Merchant visit together with Management Team Show less

• 

  Myanmar Parkson

  Oct 2013 - Jul 2017

  Advertising and Promotion Executive

  - Attend Marketing Training at "Vietnam" -Prepare a Yearly Calendar for the Promotion Plan- Prepare detailed Campaign Overview and send BOD, Merchandising, Operation and IT Department- Communicate and give detail instructions to the Media Agency for the Event ( Seasonal Event) - Prepare presentation file for promotion plan to Marketing Manager ( Vietnam Team ) - Request and prepare to get approval form Management team( MD, CEO) for Sponsor letter for every single campaign - Brief detail Campaign Overview to all Operations staff in store -Brainstorm meeting with Merchandising Team for Store Decoration ( Seasonal Campaign) - Make Event for New Membership Card Launching- Find more partners for "New Membership Card" discounts for Parkson's Member - Launch Parkson Membership Card program -Communicate with the production team and design team for POSM -Customer Complaint Management Show less

• 

  SUMMIT BRAND RESTAURANT GROUP CO.,LTD ( KFC MYANMAR)

  Oct 2017 - Jan 2020

  Brand Executive (KFC Myanmar )

  - Prepare and Create Planning for Annual Marketing Plan and Monthly Calendar - Planing detail Timeline for New Store Opening Ceremony including celebrity management to choose whose is most popular in market (depending on Geographic and Demographic ) - Plan for store bundle Promotion for all KFC store- Joint promotion with Retail ( Coca cola , Nestle ,others...) - Sponsorship & advertising program with cinema (discount coupon for JCGV and Theater Decoration lightbox, pillow and screen advertising & Mingalar cinema for discount coupon promotion ) -Collaborate with LUSH fashion Magazine and Main Sponsor for (Fashion with KFC ) - New product launch promotion plan and sampling to customer ( new product testing ) - Work with Media Agency for new product media plan and advertising program - Create new sales code for new product and promotion items ( create for all new product ) - Pricing Strategy (new product and promotion items)- Arrange for CSR Program for KFC Myanmar - Survey Project for ( KFC taste, price, promotion, hygiene, customer service) - Project for pop- up promotion plan for every month - Report to HOM ( Head of Marketing ) Promotion Sales report and Weekend Special -Prepare to assist to Head of Marketing Yearly Promotion Campaign Project -Represent to attended for Myanmar "Branch Board Marketing Forum" at JAPAN ( join all southeast asia KFC Team Member) Show less

• 

  SHWE Bank

  Apr 2022 - now

  - Joined Morden Banking Training ( what is modern banking,roles & responsibilities,SOP, Customer Service ) -Translated SOP and KCR ( Myanmar version to English version ) - Operation Process Flow ( every single process ) - UAT testing for " Oracle software " and prepare work instruction - Play a part for " New Core Banking System Project" ( Oracle to Horizon) - Prepared and send to all Branche "New Core Banking System user guide, Work Instruction and video recording"- Prepare Monthly Report - Assist for Shwe Premier Banking Opening Program - Support Premier Banking ( prepare Safe Deposit Locker SOP , Process Flow, Work Instruction) -Support Shwe Agent Banking ( translate english to burmese for instruction)- Translate Customer Service handbook ( English version to Myanmar version) -Translated Customer Complaint Handling Guideline ( English version to Myanmar version) - Prepare Customer Service Check list to check with mystery shopper - Prepare Exam Questions for " New Branch Training " -Training to New Branch and New Agent Banking Staff for "Customer Service" -Training to all Head Office Staff for the " Customer Guideline Program" -Engage all Project related with Banking Operations Department -Support to IBD Department and Treasury Department ( Trial Handling Project,Process Flow ) Show less

  • Deputy Manager

    Nov 2023 - now

  • Assistant Manager

    Apr 2022 - Nov 2023