Karthik Kanniyappan

Experience

• 

  CSS Corp

  Oct 2016 - Oct 2020

  ➢Responsible for installation, configuring and troubleshooting networking devices. ➢Supporting users over the telephone and by email. ➢Configuring and troubleshooting issues related to Cisco andHP Aruba Switches. ➢Configuring and troubleshooting site to site vpn and remote access VPN. ➢Configuring and troubleshooting OSPF related issues. ➢Configuring WLAN controllers and AP's for WLAN deployments. ➢Troubleshooting the issues with Aruba mobility Controller, Campus Access points and Remote access points. ➢Configuring Aruba Cape sensors to identify the network related issues in the wired and Wireless environments. ➢Troubleshooting the issues faced by the clients and providing technical assistance to the customers with the help of Cape Sensors. ➢Working with QA teams to resolve product and document-related issues. Show less

  • Enterprise TAC Engineer

    Apr 2017 - Oct 2020

  • Technical Support Engineer

    Oct 2016 - Mar 2017
• 

  Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd

  Nov 2020 - Apr 2022

  Azure Cloud Engineer - Microsoft - Contract

  ➢Provided enterprise support for Customers using Azure cloud.➢Imparted Advisory to customers for setting up their environment in Azure Cloud.➢Setup and troubleshoot all Point-to-site, Site-to-site, Vnet-to-Vnet, Multi-site and hybrid connections fromAzure cloud to On-premises VPN devices.➢Handled all type of Break-fix issues which include Application gateway, Load balancer, CDN, Azurefront door, azure firewall, DNS, DHCP, TCPIP, IPsec,BGP routing issues.➢Troubleshoot and created all types of Virtual machines (Classic and Azure Resource Manager),Virtualnetworks, Storage, Backup/Azure site recovery and Performance issues.➢Maintained the availability of the VM's on Azure. Helped customers in fixing RDP, VM no-boot, VMreboot issuesand provided RCA to the customers.➢Deployed websites and application in Azure and Troubleshoot connectivity issues.➢Involved in the setup of Azure Environment, Troubleshoot and manage using Windows PowerShell,JSONscript templates, Rest API's.➢Setup/Troubleshoot Express route from Azure Virtual Network to On-prem who uses ISP/NSP andestablishdedicated Circuit links to achieve high availability and better performance.➢Analyzed packet captures to isolate the Network related issues. Show less

• 

  Microsoft

  May 2022 - now

  Azure Cloud Engineer

  ➢ Provided enterprise consulting for customers using Azure Cloud. ➢ Advised customers on setting up their environment in Azure Cloud. ➢ Assisted clients in deploying Layer 7 resources such as Application Gateway, CDN, Front Door, and Kubernetes in Azure, and resolved issues related to Layer 7 technologies. ➢ Helped clients create Azure automation workflows and function apps. ➢ Set up and troubleshot all types of Point-to-Site, Site-to-Site, VNet-to-VNet, Multi-Site, and hybrid connections from Azure Cloud to on-premises VPN devices. ➢ Managed various break-fix issues, including those with Application Gateway, Load Balancer, CDN, Azure Front Door, Azure Firewall, DNS, DHCP, TCP/IP, IPsec, and BGP routing. ➢ Troubleshot and created all types of Virtual Machines (Classic and Azure Resource Manager), Virtual Networks, Storage, Backup/Azure Site Recovery, and performance issues. ➢ Maintained the availability of VMs on Azure, assisted customers with RDP, VM no-boot, and VM reboot issues, and provided root cause analysis (RCA) to customers. ➢ Deployed websites and applications in Azure and troubleshot connectivity issues. ➢ Involved in the setup of Azure environments and managed them using Windows PowerShell, JSON script templates, and REST APIs. ➢ Set up and troubleshot ExpressRoute from Azure Virtual Network to on-premises environments using ISP/NSP and established dedicated circuit links to achieve high availability and better performance. ➢ Analyzed packet captures to isolate network-related issues. Show less