Vipin Kumar Gaur

Experience

• 

  HCLTech

  Dec 2006 - Mar 2020

  Group Operations Manager

  • Working as Operations Manager.• Regular(Weekly/Monthly) meetings with Client discussing SLA/SLRs (Customer Management)• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions. • Play a significant role in long-term planning, including an initiative geared toward operational excellence. • Invoicing to funding sources, including calculation of completed units of service. • Collaborating with Tools team for better calibration of Alerts to enhance troubleshooting. Show less

• 

  Rackspace Technology

  Mar 2020 - Jan 2022

  Customer Success Manager
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  OpenText

  Jan 2022 - now

  Principal Cloud Service Manager