Vipin Kumar Gaur

Vipin Kumar Gaur

Group Operations Manager

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location of Vipin Kumar GaurFaridabad, Haryana, India

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  • Timeline

  • About me

    Business Management from IIM-B ( Indian Institute of Management Bangalore)

  • Education

    • Maharshi Dayanand University

      2002 - 2006
    • Kendriya Vidyalaya

      -
    • Maharshi Dayanand University

      2002 - 2006
      B.E. Information Technology
  • Experience

    • HCLTech

      Dec 2006 - Mar 2020
      Group Operations Manager

      • Working as Operations Manager.• Regular(Weekly/Monthly) meetings with Client discussing SLA/SLRs (Customer Management)• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions. • Play a significant role in long-term planning, including an initiative geared toward operational excellence. • Invoicing to funding sources, including calculation of completed units of service. • Collaborating with Tools team for better calibration of Alerts to enhance troubleshooting. Show less

    • Rackspace Technology

      Mar 2020 - Jan 2022
      Customer Success Manager
    • OpenText

      Jan 2022 - now
      Principal Cloud Service Manager
  • Licenses & Certifications

    • Micromasters Certificate in Business Management

      IIM Bangalore
      Jul 2022
    • Becoming an AI-First Product Leader

      LinkedIn
      Sept 2024
      View certificate certificate
    • EdX Verified Certificate for People Management

      EdX
      Mar 2022
      View certificate certificate
    • EdX Verified Certificate for Corporate Finance

      EdX
      Jun 2022
      View certificate certificate
    • EdX Verified Certificate for Marketing Management

      EdX
      Mar 2022
      View certificate certificate
    • Introduction to Big Data and Hadoop

      Simplilearn
      Sept 2018
    • AWS Certified Solutions Architect - Associate

      AWS Elemental, an Amazon Web Services Company
      May 2019
      View certificate certificate
    • ITIL

      EXIN
    • Project Management Professional

      Project Management Institute
      Jul 2016
    • Data science foundations

      UpX Academy
      Feb 2019