Shahbuddin Khan

Sr. Customer Service Associate

808 followers

Mumbai, Maharashtra, India

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Timeline
About me
Senior Manager at Verity Global Solutions
Education
- Purushottam High School
  1990 - 2001
- University of Mumbai
  2006 - 2008
  Bachelor of Commerce (B.Com.) Business, Management, Marketing, and Related Support Services 2nd
Experience
- WNS Global Services
  May 2008 - Jun 2009
  Sr. Customer Service Associate
- PEP Projects
  Mar 2010 - May 2012
  Team Leader
  • Inspired each and every team member to perform and produce their best.• Determined the duties and responsibilities of individuals in a team.• Analyzed the individual performance of each team member and motivated them to perform even better.• Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.• Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.• Reported any problem or fault in the project to the project manager.• Offered solutions to the top management regarding project-related queries Show less
- Altisource
  Apr 2013 - Jan 2021
  - Assistant Manager - Settlement Services
    May 2016 - Jan 2021
  - Team Leader - Settlement Services
    Aug 2014 - May 2016
  - Associate - Settlement Services
    Apr 2013 - Jul 2014
- Verity Global Solutions
  Jan 2021 - now
  - Senior Manager
    May 2022 - now
  - Project Manager
    Jan 2021 - Apr 2022
Licenses & Certifications
- Operations Management
  NPTEL
  Sept 2021
  View certificate
- Management Skills Masterclass-The Three Kingdoms
  Udemy
  Feb 2021
  View certificate
- ISO 27001 Lead Auditor - Information Security Certification
  The Knowledge Academy
  Jan 2022
- Lean Leadership Skill, Lean Culture & Lean Management
  Udemy
  Nov 2020
  View certificate