Sumitabha Sarkar

Customer Support Team Lead

237 followers

Slough, England, United Kingdom

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Timeline
Skills
Collections management
Credit management
Service delivery
Team management
Transition management
Business process outsourcing
Operations process improvement
About me
Delivery Manager at Tata Consultancy Services at Wipro BPO
Education
- Jadavpur University, Kolkata
  2003 - 2004
  Postgraduate Diploma in Computer Science COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
- Symbiosis Institute of Business Management, Pune
  2007 - 2008
  Master of Business Administration - MBA Marketing/Marketing Management, General
- University of Calcutta
  2000 - 2003
  Bachelor of Science - BS Computer Science
Experience
- Wipro
  Jun 2005 - Dec 2011
  Customer Support Team Lead
- Tata Consultancy Services
  Jan 2011 - now
  - Senior Project Manager - UK Utilities IT Change Delivery
    Mar 2022 - now
  - Senior Manager – Operations Lead Australia
    Jan 2019 - May 2022
  - Delivery Manager – Operations Lead Australia
    Jan 2018 - Dec 2018
  - Business Consultant - Debt Collections Australia & UK
    Jan 2014 - Dec 2017
  - Assistant Manager - Utilities Back Office & Customer Service UK
    Jan 2011 - Dec 2014
Licenses & Certifications
- Introduction to Data science
  LinkedIn Learning
  Jan 2022
  View certificate
- Internal Auditor
  Tata Consultancy Services
  Mar 2013
- Agile Foundation Course
  Tata Consultancy Services
  Mar 2017
- Project Management - Impetus Program (Efficiency Level 2)
  Tata Consultancy Services
  May 2016
- Lean Six Sigma Green Belt Certification
  Tata Consultancy Services
  Aug 2017