Ashley Patience-Abgao

Experience

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  Regus

  Jan 2006 - Jan 2014

  Responsible for ensuring the customer experience is exceptional throughout every part of the business centre at every period in the day. In conjunction with the centre team the CM ensures that all clients needs are handled effectively and efficiently. The CM oversees the centre team ensuring that every Team Member is playing their part in consistently delivering a superior customer experience to existing and potential clients. The CM maintains the P&L and drives revenue for the centre through renewals and expansions of existing clients. Show less The Sr. Customer Service Representative (Sr. CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team, the Sr CSR ensures the customer experience is exceptional throughout the entire business centre. The Sr CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the Sr. CSR, are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus Show less

  • General Manager

    Jan 2013 - Jan 2014

  • Centre Manager

    Jan 2012 - Jan 2013

  • Operations Manager

    Jan 2011 - Jan 2012

  • Senior Customer Service Representative

    Jan 2006 - Jan 2011
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  Elmwood Spa

  Jan 2008 - Mar 2020

  Call Center Representative - Part Time

  Set the tone for the full spa experience by being the first person our guests interact with; respond to incoming calls from callers (guests/prospective guests) who wish to book appointments, order Gift Cards or products, in a timely manner by devoting full attention to the Elmwood Spa/ elmspa telephone queue.Processed guest payments for spa/salon services and obtain payment authorization as needed.Confirmed all appointments with guest; contacted each guest individually to confirm with them their itinerary selections and booking etiquette in a polite and friendly manner.Exceeded monthly targets; up-selling and cross selling services. Show less

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  DPRA

  Jan 2014 - Jan 2015

  Office Manager

  The Office Manager provides support to the organization through a wide range of responsibilities such as complex and confidential administrative issues, issue management, document management and special projects. The position involves report writing and correspondence, financial management and projections, contract management and budget tracking. The Office Manager is expected to work independently and must be able to work under pressure at times and handle a wide variety of activities.

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  Nieuport Aviation Infrastructure Partners

  Jan 2015 - Jan 2017

  Office Coordinator/Executive Assistant

  - Provided full executive support to the CEO, CFO, and Management team as required; Was responsible for calendar management which includes scheduling of all meetings, coordinating visits with internal/external contacts, booking appointments and making travel arrangements. Prepared all correspondence (letters, memorandums, expense forms, communications, presentations, distribution lists and meeting agendas) in a proficient and confidential manner.- Under the supervision of the Commercial Director, oversaw all commercial execution plans for the airport. Oversaw our direct partnership with our vendor by ensuring all advertisement campaigns were activated in a manner that is compliant with airport industry standards. - Planned and executed all corporate and team events in a professional manner while staying within the assigned budget. Sourced out vendor locations and catering requirements as needed.- On-boarding support – coordinated all on-boarding for new hires which included ordering of office and computer equipment, reviewed of company benefits and policies, programming of telecom requirements, set-up, etc. Show less

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  Rogers Communications

  Jan 2017 - Jan 2021

  • Prioritize and manages day to day activities, meetings, guests, calendaring, emails, phone calls, commitments, appointments etc., to facilitate the most efficient use of the leaders' time• Acts as the gatekeeper of the leaders' priorities and appointments• Maintains all of the leaders' records and files in an organized and efficient way• Coordinates and manages special projects, team meetings or events with focused attention to detail• Coordinates all travel arrangements for VP• Coordinates large meetings and team offsites• Leads the expense reporting and processing to ensure timely and accurate reimbursement for VP and Director teams• Administers people related transactions in HR self-serve on behalf of the leaders when required, including timesheet administration• Provides assistance on ad-hoc business requests as needed• Provides assistance to the leaders' teams as necessary• Leads by example to work effectively and collaboratively with other Executive Assistants in the organization Show less

  • Human Resources Generalist

    Jan 2018 - Jan 2021

  • Executive Assistant, HR

    Jan 2017 - Jan 2018
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  Underknown

  Jan 2021 - Jan 2024

  Human Resources Business Partner
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  IPS-Integrated Project Services

  Jan 2024 - now

  Human Resources Business Partner