Julia Fraczak

Experience

• 

  Bill's Restaurants

  Nov 2021 - May 2022

  Waitress

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.• Bussed and reset tables to keep dining room and work areas clean.• Remained calm and poised when dealing with difficult customers or during busy shifts.• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.• Followed health and safety regulations relevant to the hospitality industry to minimise accidents, incidents, and liability to the restaurant.• Trained new waitstaff on proper food handling, customer service and safety procedures. Show less

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  University of Greenwich

  Sept 2022 - Jun 2024

  Placement student on People & Dancefloors project+ guest blogger

  • Coordinating with current placement students as well as providing mentoring when needed.• Supporting placement leader.• Published regular pieces on harm reduction and recreational drug use to blog to increase reader frequency.• Conducted research projects, gathered data and information from a variety of sources.

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  Waterstones

  Oct 2022 - Jan 2023

  Book Seller

  • Recovered sales floor by picking up items, shelving books and products, and straightening bookshelves and tables.• Used consultative sales techniques to understand customer needs and recommend relevant products.• Organized store merchandise racks and displays to promote and maintain a visually appealing environment.• Answered product questions with up-to-date knowledge of sales and store promotions.• Processed payments and returns on company POS system using proper cash-handling procedures.• Collaborated with other staff to support smooth daily operations.• Gained knowledge on the publishing industry and market. Show less

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  Inception Group, London

  Feb 2023 - Aug 2023

  Bar Waitress

  • Served alcoholic and non-alcoholic beverages in a bar environment.• Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.• Anticipated guest needs and provided a proactive service.• Performed opening and closing duties within bar area according to schedule.• Explained daily specials and beverage promotions to exceed daily sales goals.• Handled complaints and questions relating to drinks or food promptly.• Worked in a high-pressure environment while maintaining highest level of service.• Worked to increase sales by upselling premium liquors. Show less

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  OMEGA FINANCE Sp. z o.o.

  Sept 2023 - Dec 2023

  Office Administration Junior Specialist

  • Handled office administration and logistics.• Handling phone calls effectively.• Supported the accounting department by checking invoices.• Coordinated with board members on tasks that needed completing and managing at the office.• Supported marketing team members and provided assistance with business cards.• Provided support for the marketing department by verifying podcast subtitles. This required translating from Polish to English and vice versa.

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  Self-employed

  Jan 2024 - Jan 2025

  English Tutor

  • Planning and creating individual lesson plans for each student.• Teaching students correct grammatical English.• Practicing conversational English with students.• Preparing students for exams by supporting them in improving reading, writing, listening, and speaking skills.

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  Hop-Chop Barber Shop

  Jan 2024 - Aug 2024

  Receptionist/ Administration

  • Answering phone calls; both in English and Polish.• Operating reservation and appointment software.• Being responsible for maintaining a clean image of the salon.• Communicating with barbers to ensure service accuracy and collect payments.• Processing of card and cash payments.• Ensuring an accurate balance of the cash till at all times.

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  Waterstones

  Aug 2024 - now

  Junior Book Seller

  • Recovering sales floor by maintaining commercialism and service standards.• Using consultative sales techniques to understand customer needs and recommend relevant products.• Organising store merchandise displays to promote and maintain a visually appealing environment.• Processing payments and using proper cash-handling procedures.• Collaborating with other staff to support smooth daily operations.• Gaining knowledge of the publishing industry and market.• Creating social media content for the individual store to increase store visibility and customer engagement with the store. Show less