Osama Ahmed

Experience

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  شركة البترول الوطنية الكويتية Kuwait National Petroleum Company

  Dec 2007 - Feb 2010

  IT Specialist

  Conducted PC refresh projects for various clients, including hardware upgrades, software updates, and data migration.• Coordinated with clients to schedule refresh projects and met all hardware and software requirements.• Conducted site surveys to identify and document hardware and software configurations for all devices and applications.• Installed and configured operating systems, drivers, and software applications on new PCs.• Transferred user data and settings from old PCs to new devices, ensuring all data was properly backed up and restored. Show less

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  Dell Technologies

  Mar 2010 - Nov 2013

  IT Specialist

  Provided technical support and troubleshooting for various Dell computer systems, including desktops, laptops, and servers.• Installed and configured operating systems, software, and hardware components for internal and external customers.• Maintained accurate records of customer interactions, repairs, and service requests using a ticketing system.• Communicated with customers to provide updates on repair status and explain technical issues clearly and concisely.

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  Alalamiah Technology Group (ATG)

  Dec 2013 - Jun 2017

  Network Engineer

  Installed, configured, and maintained hardware and software components.• Provided technical support to end-users, including troubleshooting hardware and software issues, installing software and updates, and resolving network connectivity problems.• Monitored and responded quickly and effectively to requests received through IT ticketing system.• Executed projects efficiently while adhering to financial and time constraints.

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  Honeywell

  Jul 2017 - Jan 2021

  Configuration Technician II

  • Installed, configured, and upkeep information technology equipment.• Performed diagnostics, defined, repairs, and troubleshooting for thermal and non-thermal printers.• Performed QA inspection of systems and products, identified problems, and recorded non-conformance.• Provided support to external customers to identify and resolve delivered product issues.

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  Kaiser Permanente

  Feb 2021 - Oct 2021

  IT Support Specialist

  Provided technical support to end-users, including troubleshooting hardware and software issues, installing software and updates, and resolving network connectivity problems.• Assisted in building, deploying, and refreshing PCs and laptops for all employees at Kaiser in Orange County.• Maintained and supported the organization's hardware, including desktops, laptops, printers, mobile devices, and medical carts.• Administered user accounts and permissions and maintained Active Directory.• Participated in IT project teams and provided support for implementation and maintenance of new systems and applications. Show less

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  Ingram Micro

  Oct 2021 - Mar 2024

  Install, configure, and manage server hardware, applications, storage, desktop, network components, cables, and other data center equipment. Ensure all components are correctly integrated and functional for internal and external customer projects.• Led team in building and configuring racks and data center equipment projects, successfully building and configuring 300+ racks for Facebook and 50+ racks for other customers, including Bank of New York, Black+Decker, and Ravine.• Install, configure, upgrade, manage, and troubleshoot Linux-based and open-source systems and technologies such as Apache, BIND, NGINX, and PXE.• Implemented and managed network services, including NFS, SAMBA, SSH, DNS, DHCP, LDAP, and Mail.• Collaborate with customers to design and implement custom IT solutions that meet their business needs and requirements.• Resolved customer issues promptly and ensured customers were satisfied with services, contributing to customer retention.• Resolve and diagnose server hardware and software issues at scale.• Provide technical support to customers and internal teams during installation and configuration phases.• Develop and maintain documentation, including equipment inventories, network diagrams, and system configurations.• Work closely with project managers and other stakeholders to ensure timely and successful completion of projects. Show less

  • IT System Engineer

    Jun 2022 - Mar 2024

  • IT Support Engineer

    Oct 2021 - Jul 2022
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  ECS (Equus Compute Solutions)

  Jun 2024 - now

  Sr. System Engineer