Wasim Rahman

Experience

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  Freelancer

  Jul 2014 - Oct 2016

  Client Relationship Specialist

  Being a freelancer for Social media and digital marketing, the main responsibility was to maintain transparent communication with the clients and strategize the route map for brand exposure and customer retention also ensuring new customers are being onboarded by creating and sharing relevant and engaging contents.

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  Helpchat

  Aug 2015 - Jan 2016

  Brand Expert

  As a Brand Expert, we had to interact with our Users on a chat platform and provide them with the best resolution for their queries. Building good rapport with the user, Get in their shoes to understand the Query, Making sure the User is having a great chat experience and will most probably become a loyal user of our app.

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  Varcas Interactive

  Jan 2016 - Sept 2016

  Social Media Analyst
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  Convergys

  Oct 2016 - Feb 2019

  Technical Support Officer

  Worked as a Product Support Associate for QuickBooks.Catered to NA, EMEA, APAC clients on call, remote or email as required.Worked with IDC and developed an entire LOB which helped the company acquire more than 6000+ customers and growing..

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  Khoros

  Mar 2019 - Apr 2024

  • Product coach I

    Feb 2022 - Apr 2024

  • Technical Support Analyst

    Mar 2019 - Feb 2022
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  Whatfix

  Jul 2024 - now

  GCSS | Product Training Specialist