Deep Enrich
Clover D.
233 followers
France
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About me
Account Manager at eToro
Education
University of Birmingham
2010 - 2013Bachelor's degree Hospitality and Tourism First Class
Experience
Crowne Plaza Birmingham NEC
Feb 2011 - May 2013Meeting Event Coordinator
Feb 2012 - May 2013Hospitality Internships
Feb 2011 - Jan 2012
MEKONG TRAVEL LIMITED
Mar 2014 - Oct 2014Tour Operator
MGM MACAU
Nov 2014 - Nov 2019Front Office Supervisor/ Trainer
May 2017 - Nov 2019Front Office Assistant
Nov 2014 - Apr 2017
EToro
May 2020 - nowAccount Manager
Licenses & Certifications
Macau Occupational Recognition Skills - Train The Trainer
Institute of Tourism Studies | IFTMar 2018Macau Occupational Recognition Skills - Customer Relations Office
Institute of Tourism Studies | IFTApr 2017Macau Occupational Recognition Skills - Front Desk Agent
Institute of Tourism Studies | IFTMay 2016
How to conduct pre-shift briefing
MGM AcademyJun 2018Conflict Handling
MGM AcademySept 2017Effective Training Skills
MGM AcademyFeb 2017Complaint Handling
MGM AcademySept 2017Train The Trainers
MGM AcademyOct 2017Supervisor Skills Workshop
MGM AcademyApr 2018Coaching Skills
MGM AcademyJul 2018
Honors & Awards
- Awarded to Clover D.Leo Award MGM Macau July 1, 2019
- Awarded to Clover D.Leo Award MGM Macau May 1, 2019
- Awarded to Clover D.Golden Lion Award MGM MACAU March 1, 2018
- Awarded to Clover D.Leo Award MGM MACAU April 1, 2017
Languages
- frFrench
- enEnglish
- viVietnamese
- chChinese
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