Pranit Mathur

Experience

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  Pullman-Novotel New Delhi Aerocity

  Nov 2021 - Sept 2022

  Concierge Associate

  • Managed bell desk and concierge duties• Handled guest check-ins and room assignments.• Processed payments for various types of reservations.• Increased customer satisfaction through membership program management.• Achieved high scores in Brand Standard Audit and Quality Assurance.• Responded to guest calls, messages, and requests.• Maintained daily reports for arrivals, departures, and special requests.

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  The Living Adventure, Managed by Accor

  Sept 2022 - Dec 2022

  Front Desk Receptionist

  •Handled incoming phone calls, including screening and forwarding.•Sorted and managed daily mail while performing check-in and check-out tasks.•Provided a warm and courteous welcome to guests, meeting company standards and anticipating their needs.•Managed online and phone reservations.•Addressed clients' complaints promptly and professionally.•Coordinated with the Housekeeping Department to track room readiness for check-in.•Acted as Property Manager in the Duty Manager's absence, overseeing smooth operations.•Developed and processed daily reports as requested by Supervisor or department manager. Show less

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  Various Event Companies

  Jan 2023 - Mar 2023

  Event Coordinator

  •Working as a Front of House Food and Beverage service personnel for various events.•Shadowing the main client for the ease and comfort of the client.•Knowledge and patience of working in a busy and stressful environment.

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  Pantry

  Sept 2023 - now

  Server

  •Performing opening and closing duties.•Performing cashier duties and helping during rush hours.•Collaborate with other staff members, including kitchen staff and fellow servers, to maintain a smooth and efficient workflow.

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  Executive Hotel Cosmopolitan Toronto

  Mar 2025 - now

  Front Desk Agent