Michael Oyeboade CSM®

Experience

• 

  FUND-VIC CONFECTIONERIES LTD.

  Oct 2009 - Nov 2011

  Sales Associate

  • Prepares Waybill for Customers • Monitor Sales on daily basis • Takes Inventory at Regular intervals to place order for finished confectioneries • Prepare Salary Vouchers for Staffs occasionally • Assists in recruiting staffs when needed

• 

  RATCON CONTRUCTION COMPANY

  Jun 2013 - Dec 2013

  Health And Safety Officer

  • Able to manage yard and site safety

• 

  COCOA RESEARCH INSTITUTE OF NIGERIA

  Jun 2015 - Jan 2016

  Internship Trainee

  • Carried out different experiment on the Handling and Processing of Mandate crops

• 

  Revolutionplus Property Development Company Limited

  Oct 2016 - Dec 2017

  Realtor

  My job majorly is to market landed properties to prospects and bring them to become the clients of the company.

• 

  Umaru Ali Shinkafi Polytechnic, Sokoto

  Jan 2017 - Dec 2017

  Graduate Teaching Assistant (NYSC)

  Undertakes Agricultural Engineering courses to lecture. • Stands in as a Technologist to guide and instructs students on practical relating to soil. Crop and environment • Attends Agricultural and Environmental related lectures and workshop on behalf of the College of Agriculture of the institution.

• 

  Leadway

  Feb 2018 - Jun 2019

  Insurance Financial Advisor

  • Proficient in providing insurance advice and guidance to clients, using knowledge of various insurance products and coverage options to help clients make informed decisions.• Experienced in assessing client needs and recommending appropriate insurance policies to ensure adequate protection for assets.• Familiar with insurance regulations and claims processes to help clients navigate the process.• Skilled in building and maintaining strong client relationships through communication and customer focused approach.• Proficient in using various insurance software and tools to efficiently process insurance applications and manage client interactions. Show less

• 

  UBA Group

  Jul 2019 - now

  - Provide effective and efficient Management of two Mobile apps concurrently to Bank’s customers.- Support the product management budget to ensure objectives can be achieved within budget and meets or exceeds profit goals.-Collaborate with Risk Management and other key business partners to identify and maximize profitability through the management of risk levels/ risk mitigants.- Manage the life cycle of enterprise products from ideation to launch. -Take the initiative to lead soft launch execution, working with other important stakeholders and marketing teams to advance new product initiatives.-Collaborate with internal teams, including developers, business analysts, UI/UX designers, QA , and operations for product development. -Track and analyze metrics, compare them to industry standards, and review product performance, risks, and long- and short-term opportunities.-Train internal & external customers regularly on the benefits and capabilities of the new features and products built.-Deploy strategies to increase penetration of the mobile banking app to over 1.2 million subscribers within 1 year.-Drive initiatives to increase transactional activities of the mobile banking products bringing us to 2nd position from 5th in the industry e-business income ranking with about 14,5% market share from 9.6%. Show less - Skilled in handling both inbound and outbound customer interactions via variouschannels, such as phone, email, chat, and social media, with a focus on providingexceptional customer service.- Experienced in identifying customer needs and resolving inquiries, complaints,and issues by actively listening, assessing the situation, and providing effectivesolutions to ensure customer satisfaction.- Proficient in using various software and tools, such as CRM systems, knowledgemanagement systems, and customer feedback platforms, to effectively manageand document customer interactions and feedback.- Knowledgeable in product and service offerings, policies, and procedures, and ableto educate customers on relevant information to ensure accurate and effectivesupport.- Adept at multitasking and working in a fast-paced environment, while maintainingattention to detail and meeting performance targets, such as response times,resolution rates, and customer satisfaction metrics.- Committed to building strong customer relationships through effectivecommunication, empathy, and active listening, to create a positive customerexperience and foster brand loyalty. Show less

  • Product Manager

    Jan 2021 - now

  • Customer Experience Expert

    Jul 2019 - Dec 2020