Susan Jacobs

Experience

• 

  Red Lobster

  Feb 2003 - Dec 2019

  Restaurant Manager - Beverage & Hospitality - Culinary - Service

  • Nominated into emerging leader program which identifies top performers for advancement.• Oversaw all employees, ensured customer satisfaction, scheduled staff and maintained labor management for a staff at it's height of 140+ with over 4 million dollars in sales per year.• Consistently excelled in delivering P&L results, driving higher than company expectations.• Purchased product from suppliers, paid invoices and maintained inventory management.• Money management, P&L assessment and problem solving.• Took on projects and used initiative in improving the team in a fast-paced environment.• Attended many training seminars that include Serv-Safe certification.• Held meetings to motivate staff and to ensure great ongoing training.• Fully versed in the set up and troubleshooting techniques of the POSitouch, KDS and DaSH systems.• Ensured great guest experiences by making connections and always striving for positive outcomes.• Motivated crew encouraged higher check averages.• General knowledge including functionality in all restaurant positions. Show less

• 

  Texas de Brazil

  Jan 2020 - Oct 2021

  Restaurant Manager

  Managing a higher end restaurant concept with a specialization in event and banquet coordinating. Managed day to day operations, Efficently ordering product, Excellent guest service and maintaining a staff to uphold that high level of service. Cash management, computer and micros specialist, Multitasking and working between 2 different locations on a weekly basis.

• 

  The Rail

  Oct 2021 - Jul 2023

  SERIVCE, CULINARY & MANAGER TRAINER - THE RAIL - MIKE MARIOLA RESTAURANTS

  • Brand ambassador and leader for multiple locations. Each week at times splitting the week between several. Maintained management standards at each location. • Training management team including General Manager, Kitchen Managers and Service Managers. • Purchased products from multiple suppliers, paid invoices and maintained positive relations with them.• Money management, P&L analysis dialed into what we can improve upon at any given time. Well versed in the use and troubleshooting of ALOHA systems and WISELY.• Ensured great guest experiences by making personal connections and always striving for positive outcomes and every guest leaving happy.• Leadership management - Accountable for all the overall profitable operations of both restaurants with a focus on quality control, fast and accurate ticket times with positive reinforcement and coaching with compassion and patience making people feel valued, appreciated and heard.• Scheduling, interviewing and selecting great team members and following through with all paperwork and training checks.• Excellent office management skills and organization.• General knowledge including highly proficient functionality in all restaurant positions. Show less