Deepak K

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Dubai, United Arab Emirates

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Timeline
About me
IT Disaster Recovery | Business Continuity Planning l Disaster Recovery Planning| Database Administrator | Senior Technical Support Engineer (AWS | CCNA | ITIL)
Education
- Sri sairam polytechnic college
  2011 - 2014
  High School Diploma Electrical, Electronics and Communications Engineering 80%
- DAV SCHOOL
  1998 - 2011
  SCHOOLING LKG - 10TH
- SRM University
  2017 - 2019
  Master of Technology - MTech Electrical, Electronics and Communications Engineering
- St. Joseph's College Of Engineering
  2014 - 2017
  Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering 7.2
Experience
- L&T SMART WORLD & COMMUNICATION
  Aug 2018 - Dec 2019
  - Network Engineer
    Jan 2019 - Dec 2019
  - Engineer Intern
    Aug 2018 - Jan 2019
- Trianz
  Dec 2019 - Oct 2023
  Working at Trianz Pvt Ltd as a Senior NOC Engineer, Nature of work- handling with IT Systems, Networking, App manager, APP-Dynamics, Control-M, ITRS Geneos, SFTP, OpManager, Solarwind, Velocloud, Service Now, Service desk plus,BMC Remedy and Citrix issues. Currently working in Systems domain where we work for DDA (Digital Dubai Authority) Network design process for entire infrastructure.
  - Senior Network Operations Center Engineer
    Aug 2021 - Oct 2023
  - Network Operations Center Engineer
    Apr 2020 - Aug 2021
  - Graduate Engineering Trainee
    Dec 2019 - Apr 2020
- Perpetuuiti Technosoft PTE LTD
  Oct 2023 - now
  Senior Technical Support Specialist
  Currently with PERPETUUITI DMCC, Dubai as Senior Technical Support Engg, reaching client expectations and ensuring consistent and profitable delivery for organization. Managing Clients across technologies and domains. Setting up BCP & DR processes in the areas of service delivery, DR consultancy & Reviewing Drill plan/checklist.
Licenses & Certifications
- ITIL Operational Support and Analysis (ITIL-OSA)
  EXIN
  Dec 2019
- Cisco Certified Network Associate Routing and Switching (CCNA)
  Cisco
  Feb 2020