Habib Lawal

Experience

• 

  GTBank

  Feb 2014 - Feb 2015

  Internship
• 

  Fidelity Bank PLC

  Oct 2015 - Oct 2016

  Customer Service Representative
• 

  Fidelity Bank PLC

  May 2017 - now

  1.Training and developing section people to ensure adequate performance as defined by both operational and policy guidelines.2.Reviewing and rendering decisions concerning non–routine fund transfer requests and alternate Branch recovery processing in the event of a primary system failure.3.Responsible for Expense tickets/processing.4.Ensuring that daily tickets are sent to the Internal Control Unit promptly.5.Taking the initiative to refer matters, which may impact the department to the supervisor promptly.6.Ensuring that inward transfer advice is promptly responded to.7.Ensuring that outward transfers are given prompt attention.8.Approving Tickets/Source Documents.9.Reviewing pending (unprocessed) items in the system before the unit signs off daily.10.Ensuring that adequate control is given to the handling of Draft and Cheque instruments.11.Ensuring that departmental proofs are produced within 24 hours.12.Responding to customer complaints daily. All unresponded complaints are to be reported to TSD Head within 24 hours.13.Ensuring that cut–off times are respected and adhered to.14.Any other duties delegated by the TSD Head Show less

  • Bank Official

    Jan 2023 - now

  • Bank Teller

    May 2017 - now