Jason Raiche

Experience

• 

  St. Norbert College

  Jan 2007 - Jan 2011

  Office Assistant - Academic Support Services Office

  Provided walk-in customer service and answered phone calls, scheduled appointments, and entered student information into database. Assisted office manager in filing, typing, and other miscellaneous projects. Monitored testing facilities for students with special testing accommodations

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  St. Norbert Times

  Jan 2008 - Jan 2011

  Edited content and grammatical errors in all staff-written articles, assisted editor-in-chief in hiring process of new staff, wrote stories for news, features, and entertainment sections. Copy-edited entertainment staff-written articles, led and managed weekly staff meetings to assign stories, managed anywhere from 3-6 entertainment staff writers at a time. Provided story ideas at senior staff meetings. Wrote articles and compiled games and activities for publication.

  • Managing Editor

    Jan 2009 - Jan 2011

  • Entertainment Editor

    Jan 2008 - Jan 2010
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  The Daily Press

  Jan 2011 - Jan 2016

  Utilized Adobe Photoshop and QuarkXPress for layout of daily newspaper 6 days/week; circulation of 7,300. Assisted managing editor in oversight of newsroom operations (5 staff writers) and content schedules. Coordinated special publications for newspaper/external clients with graphics and advertising team. Contributed community news and human interest stories for daily newspaper and special publications. Shot photos and video to accompany stories. Provided phone and walk-in newsroom customer support.

  • News Editor

    Jan 2013 - Jan 2016

  • Staff Writer

    Jan 2011 - Jan 2013
• 

  WBAY-TV

  Jan 2011 - Jan 2011

  News Intern

  Wrote scripts for newscasts, dubbed and edited video, assisted newsroom in placing phone calls for story development.

• 

  RealSelf

  Jan 2016 - Jan 2020

  Directly managed and supported Ambassador program of 780+ most active RealSelf members. Created and maintained Ambassador program materials, including monthly incentive program, application process, email communications, and social media. Collaborated with internal teams to identify community members for product testing opportunities and social media/blog content. Fielded inbound community inquiries and provided customer support. Responded to inbound community support inquiries via Zendesk or direct message. Advocated for improved customer experience on behalf of RealSelf community members. Maintained and improved customer-facing email communications, FAQ pages, standard operating procedures (SOP), and troubleshooting/support processes. Responded to customer-facing technical support inquiries, escalations and content disputes primarily via email and direct message. Strived to improve customer experience through email messaging and process change improvements. Provided phone support to customers booking services and procedures with providers. Tested several pilot programs and initiatives aimed to increase booked appointment conversion rates. Assisted in various cross-team projects; identified and advocated for process improvements.

  • Community Manager

    Jan 2019 - Jan 2020

  • Senior Community Support Specialist

    Jan 2019 - Jan 2019

  • Community Support Specialist

    Jan 2018 - Jan 2019

  • Connect Assistant

    Jan 2016 - Jan 2018
• 

  Amazon Web Services (AWS)

  Aug 2020 - Jun 2023

  Built learning programs and initiatives to support ID&E Learning roadmap for global AWS Talent Acquisition audience of 3.5k+ employees. Worked collaboratively with program managers and other TA subject matter experts to develop training content and audit learning materials. Administered eLearnings and tracked progress toward training completion rates and learning goals. Maintained internal team wiki and implement quarterly wiki audit for accessibility and accuracy. Created Asana project plans to track progress and deliverables. Show less Reviewed billing adjustment requests submitted by internal teams on behalf of customers and provided deep-dive analysis. Partnered with support and business teams to understand how customers use AWS and educate customers on how different use cases impact their billing. Advocated for customers by providing feedback to business and engineering teams on opportunities to improve AWS products and the customer experience. Worked closely with program managers to drive projects that aimed at improving support-related processes and documentation. Identified and communicated billing adjustment trends to leadership while proactively seeking solutions to customer needs. Show less

  • Diversity, Equity & Inclusion (DEI) Learning Program Manager

    Mar 2022 - Jun 2023

  • Recruiting Coordinator

    Oct 2021 - Mar 2022

  • Technical Customer Service Specialist

    Aug 2020 - Oct 2021
• 

  UW Medicine

  Oct 2023 - now

  Administrative Specialist

  Provide executive level administrative support for 3 faculty members in Department of Emergency Medicine. Support 6-8 department committee meetings by scheduling meetings, sending reminders to faculty and staff, reserving meeting space and taking/distributing meeting minutes. Launch and lead department-wide staff Diversity, Equity and Inclusion Committee. Independently manage special projects as assigned by the Department Chair and Director. Independently resolve complex administrative issues answering questions related to established policies and procedures, serving as a resource for faculty, staff, students and guests. Assist in planning and organizing important events, such as faculty recruitment, medical residency events, and various accreditation duties. Coordinate event logistics, including venue arrangements, catering, audiovisual equipment, and other necessary resources. Prepare event materials, such as agendas, presentations, and handouts. Provide on-site support during events, including setup, registration, and troubleshooting. Show less