Mohd Almas

Experience

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  Techjockey.com

  Apr 2021 - Mar 2022

  Business Consultant

  • Organizing and executing assigned business projects on behalf of clients according to client’s requirements.• Meeting with assigned clients when needed and perform an initial assessment of a problematic situation.• Collecting information about the client’s business through a variety of methods surveys, reading reports etc.)• Assist the client in implementing the plan and resolve any occasional discrepancies.• Provide guidance for any occurring problems and issues. Show less

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  Accenture

  Mar 2022 - now

  Service Delivery Ops Analyst

  • Collaborated cross-functionally for project success, coordinating activities and ensuring communication alignment.• Tracked project progress and provided support for deadline-driven efforts, improving infrastructure to support objectives.• Prepared Daily Incident reports using data visualization tools.• Led Major Incident Management, conducting Root Cause Analysis and implementing problem resolution strategies.• Managed risk assessments, ensuring proactive mitigation strategies for successful project outcomes.• Conducted Problem Management reviews, Root Cause Analysis investigations.• Implemented Knowledge Management (KM) processes involving the identification, organization, storage, and dissemination of information within the organization.• Initiated comprehensive risk assessments for projects, developing proactive mitigation strategies.• Managed organizational changes, ensuring smooth transitions. Show less