Augusta BEDIAKO

Experience

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  Novotel Accra (Accor)

  Dec 1992 - Nov 2007

  Larder Chef/PA to Food & Beverage Manager

  Cold Larder Chef Duties1. Preparing schedules for staff under my section2. Planning of Menus3. Preparing of cold soups and sauces, salads, sandwiches, cocktails4. Preparing terrines and chaud froid for mirror shows5. Vegetable carvings for mirror and buffet presentations etc.PA Duties:1. Assist in scheduling reservations and parties or special events2. Organize all documentation for shift work on daily basis including pre-shift reports, daily training topics3. Ensure all staff are meeting established standard of service. Provide feedback for appraisal as necessary4.Monitor and maintain cleanliness of dinning rooms and meeting areas5. Assist in the development marketing initiatives, menu items and other items to stimulate growth in sales for each outlet6. Meeting with client on daily basis for event bookings7. Assisting clients to plan their events, setup stlye and decoration8. Preparing of Pro-forma Invoices9. Preparing BEO's and distributing weekly10. Updating Chefs on event progress and changes11. Ensuring bills are posted correctly to the right account PM's or Cashed out12.Handling of Hotel's Christmas Market (Bazaar)13. Preparing Yearly events' dairy14. Conduct Operational meeting on weekly and monthly basis Show less

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  Holiday Inn Accra Airport & Best Western Plus Atlantic Hotel

  Jan 2008 - Aug 2016

  Conference and Banquet Coordinator & Manager

  • Ensuring that the hotel gets a good share of events and functions by undertaking publicity campaigns in collaboration with public relations department• Meeting with clients and understanding their requirements for the event• Taking complete orders from clients, ranging from food to reception and entertainment• Ensure that the decorations of the venue as satisfactory to the client• Preparing estimates of the event and presenting them to managers of the hotel as well as clients• Being present during the event and solving whatever problems arise during the event• Expanding the client base of hotel• Making the hotel an attractive event location• Planning events in the hotel such as food and wine tasting and food festivals and invite important people and prospective clients• May have to train junior staff• Keeping records of expenses, client information and material suppliers Show less

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  Labadi Beach Hotel

  Apr 2013 - Nov 2013

  Conference & Banquet Coordinator

   The administration of all records and correspondence relating to enquiries and bookings. To deal promptly with clients in a good telephonic manner. Establishing the method of payment for any event in accordance with the Company’s Contract Agreement. To confirm provisional bookings by obtaining signed contracts and deposits (well in advance, where possible) To liaise with all personnel in the event of any change of a conference or banquet (via change sheet) send out daily change sheets to various departments. To develop a good working relationship with event organizers and liaise with all event organizers to ensure they are satisfied. Any faxes or telephonic enquiries must be responded to and reach the client within 6 (six) working hours. Sending proposals to guests by e-mail or faxing. Printing of Banqueting Proposals for guests on a weekly basis. Ensure guest satisfaction is maintained. An exceptional attention to detail. Excellent guest relation’s skills. Excellent communications skills relating to staff and guests. Candidate must display a high level of motivation and leadership skills Maximize sales in the Food and Beverage department Liaise with various departments with the Special Events (Gourmet Evenings, Fathers Day etc.) Show less

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  Best Western Plus Atlantic Hotel,Takoradi

  Sept 2016 - now

  Food and Beverage Manager

  In Summary:+Responsible for overall operation of restaurant and all the other food and beverage outlets in the hotel including (C&B) Conference and Banquet.+Assist in hiring service staff using the proper hiring procedures.+Ensure quality training of food and beverage handlers.+Responsible for coordinating all phases of group meetings/banquet functions held in the hotel.+Assist in client program planning and menu on daily basis+ Reporting on departments sales relating to cost on monthly basis Show less