Alexander Chickowski

Experience

• 

  University of Georgia Campus Transit

  Jun 2011 - Jul 2013

  Bus Operator

  • Provided quality transportation service to university students• Responsible for maintaining and adhering to safety standards while monitoring safety of students

• 

  Ultimate Software

  Jul 2013 - Aug 2020

  - Skilled in analyzing and troubleshooting to assist our internal partners and customers- Gather and consolidate appropriate due diligence to illustrate customer concerns and product issues to Development- Pioneered the escalation process for our quickly growing Perception product to efficiently report issues to Development- Participate as product expert panelist on live customer webcasts- Utilize strong communication skills to make technical explanations palatable and understandable for our internal partners and customers - Develop and maintain strong collaborative relationships with both customers and internal partners across multiple departments and product specialties- Create and maintain knowledge articles for our online support repository- Completed Certified Payroll Professional (CPP) certified in October of 2017- Manage Expo Hall booth at large customer conference Show less - Started as a Junior Account Manager in September 2014, promoted to Account Manager in March of 2015 and promoted to Account Manager II in April of 2016. Each move increasing my managing client base in quantity and complexity- Successfully managed a customer base of 20-25 customers serving as first tier of support and escalation which assisted the company’s achievement of 97% customer retention- Facilitated support updates between customers and other internal departments- Developed and maintained strong relationships with both customers and internal partners- Utilized strong analytical, troubleshooting and problem-solving skills to resolve customer submitted payroll and software inquiries.- Proficient in Structured Query Language (SQL) data queries and updates- Completed Fundamentals of Payroll (FPC) Certified in October of 2014 Show less

  • Customer Success-Support Solutions

    Sept 2016 - Aug 2020

  • Account Manager II

    Apr 2016 - Sept 2016

  • Account Manager

    Sept 2014 - Apr 2016

  • Customer Success Specialist

    Jun 2014 - Sept 2014

  • Activation Specialist

    Jul 2013 - Jun 2014
• 

  UKG (Ultimate Kronos Group)

  Aug 2020 - now

  -Assisted management with the daily operations of a team of 24 subject matter experts -Maintained strong cross department relationships to facilitate customer issue resolution -Monitored and delegated incoming support prioritizations amongst the team -Participated in cross-departmental task forces for major customer impacting events -Created cross-training documents on various subjects utilized by the team to develop subject matter experts-Participated in new product feature user testing -Partnered with team members and internal partners to resolve customer product issues Show less -Skilled in analyzing and troubleshooting to assist our internal partners and customers -Gathered and consolidated appropriate due diligence to illustrate customer concerns and product issues to Development -Pioneered the escalation process for our quickly growing Perception product to efficiently report issues to Development -Participated as product expert panelist on live customer webcasts -Utilized strong communication skills to make technical explanations palatable and understandable for our internal partners and customers -Developed and maintained strong collaborative relationships with both customers and internal partners across multiple departments and product specialties -Created and maintained knowledge articles for our online support repository -Completed Certified Payroll Professional (CPP) certified in October of 2017 (2017-2022)-Managed Expo Hall booth at annual customer conference answering customer product support questionsParticipated in After Hours 24/7 support Show less

  • Manager, Product Solutions Support

    Oct 2021 - now

  • Team Lead-Customer Success

    Jan 2021 - Oct 2021

  • Support Solutions

    Aug 2020 - Jan 2021