Ayaz Ali

Experience

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  People Empowerment and Consulting Enterprise

  Sept 2012 - Sept 2013

  IT Officer

  Building, maintaining, administering and supporting databases was my primary job duty.To performed & keep data secure by managing access, privileges and information migration.Other responsibility was installing and configuring database management software and diagnosingdatabase performance issues and Developing, managing and testing back-up and recovery plans.Assisting as System Administrator with desktop support, troubleshooting desktop, hardware/ softwareproblems.Quick resolution of issues in respect of Applications, LAN, WAN, Network, Windows server, Domainsetting, Windows admin policies, PC support. Show less

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  Paracha Travels Peshawar Pakistan

  Jan 2014 - Dec 2015

  Database Administrator & IT Officer

  Building, maintaining, administering and supporting databases was my primary job duty.To performed & keep data secure by managing access, privileges and information migration.Other responsibility was installing and configuring database management software and diagnosingdatabase performance issues and Developing, managing and testing back-up and recovery plans.Assisting as System Administrator with desktop support, troubleshooting desktop, hardware/ softwareproblems.Quick resolution of issues in respect of Applications, LAN, WAN, Network, Windows server, Domainsetting, Windows admin policies, PC support. Show less

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  United Bank Limited

  Dec 2015 - Apr 2024

  Manager Service and Monitoring

  Technical Operations/Network/Help-desk for Problem resolution, providing technical support to management i.e. Desktops/Laptops/Mobiles, Windows (MS Office, ATM/Hot-line configuration, manageable network switches (Juniper & CISCO) configuration/port bindingMaintain and implement IT/Cyber security standards and enforce compliance to protect our Network/PC’s/server from any kind of external and internal treats.Maintaining and monitoring using SCCM, Email Admin Exchange Service, Active Directory,Microsoft Windows License (MAK), MS Bit-Locker, Office 365 Administration and some other portalsInteract with numerous computer platforms in a multi-layered client server environment includingInstallation/re- installation of Windows Servers & Terminals for configuration of legacy and corebanking applicationSet-up of IT Infrastructure for new Branches and ATM sites and provide technical support and guidanceCoordinate with back offices for providing required information and MIS, Maintain IT inventory recordService Level Agreements with vendor and OFAM (Inventory Management) maintainingInstalling, configuring, and maintaining computer systems, networks, and serversEnsuring that all systems and software are kept up to date with the latest patches and updatesDeploying and managing virtualization technologies such as VMWare and HyperVLeading and directing team members to make sure that Service Level Agreements (SLAs) must be inplace with relevant support teams/vendorsEnsuring that the service desk and support team delivers flawless customer service in managingincident restoration and service request fulfillment using via ITSM services applicationSuccessfully managed and completed different IT projected within organization TATGuided junior staff, acting as a point of referral and supporting them with analysis and queriesPerformed any other duties as assigned by the supervisor/senior managementRegional IT Trainer Show less

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  National Bank of Pakistan

  May 2024 - now

  IT Support Services Specialist

  • Maintaining and monitoring using SCCM, SOM, Email Admin Exchange Service, Active Directory,Microsoft Windows License (MAK), Office 365 Administration and some other portals• Managing 24/7 IT service desk day-to-day operations and answer all the requests received throughIT Service Desk tool, phone, emails, etc. as per the standard operating procedures• Effectively using IT service management applications within the organization and its administration• Ensuring that the service desk and support team delivers flawless customer service in managingincident restoration and service request fulfillment using via ITSM application• Guiding and conducting remote assistance / troubleshooting using tools• Leading and directing team members to make sure that Service Level Agreements (SLAs) must be inplace with relevant support teams/vendors• Installing, configuring, and maintaining computer systems, networks, and servers• Developing and implementing security policies and procedures to preventing unauthorized accessto our systems and networks• Managing user accounts and permissions, including creating and deleting user accounts and settingup their access levels• Troubleshooting system failures and coordinating with vendor support teams to resolve issues• Deploying and managing virtualization technologies such as VMWare and HyperV• Managing and Monitoring Active Directory, Azure Ad (Entra Ad), DNS, DHCP, Print Server, File Server and Patch Management.• Monitoring network traffic and identifying and mitigating security threats, including viruses and malware, security policies using via EPP services application (Kaspersky)• To maintained and managed all IT equipment using via Lansweeper application• Guided junior staff, acting as a point of referral and supporting them with analysis and queries• Performed any other duties as assigned by the supervisor/senior management• Successfully managed and completed different IT projected within organization TAT Show less