Gina Hockman

Experience

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  QBE North America

  Jan 2010 - Jan 2012

  Claims Quality Control Auditor

  Audited claim files to ensure that the Standard Operating Procedures were being utilized in claim handling. Performed technical claim audits for Auto Property Damage, Auto Bodily Injury and General Liability on both the Regional and Specialty lines of business. Trained new users on the Athenium tool. Created monthly reports and distributed to the stakeholders most affected by the audit results. Assisted users in running reports used for their management and training purposes.

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  Sedgwick Claims Management Services, Inc.

  Jan 2013 - Jan 2017

  Team Lead, General Liability and Auto Bodily Injury

  Managed a staff of 5 to 7 Claim Examiners and Litigation Consultants handling Auto Bodily Injury and General Liability claims. QBE outsourced majority of claims department to Sedgwick. All direct reports handled claims on behalf of QBE NA.• Involved in review of claim files, approving reserve increases, approving payments and provided direction.• Audited 2 claims per month for each respective direct report. • Implemented performance management and year-end evaluations and goal setting. Show less

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  QBE North America

  Jan 2013 - Jan 2013

  Claim Specialist – Property

  Efficiently monitored property loss investigation assignments to independent adjusting firms, investigates first party personal and commercial lines insurance claims within Best Practices. Reviewed loss notices and assigned to appropriate claim staff. • Monitored reserves on all assigned claims to ensure adequacy. • Reviewed coverage on a regular basis to determine coverage availability and prepare coverage positions letters when necessary. • Instrumental in handling catastrophe situations. Show less

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  QBE Insurance

  Jan 2017 - Jan 2023

  Efficiently monitored pre-claim and litigated new loss assignments, primarily involving litigated E&O and Professional Liability exposures. Assigned to Defense Counsel when necessary.• Monitored reserves on all assigned claims to ensure adequacy. • Reviewed coverage on a regular basis to determine coverage availability and prepared coverage positions letters when necessary. • Implemented evaluation techniques to provide settlement authority to Defense Counsel. Managed a staff of 8 Senior Claim Specialists handling general liability and auto bodily injury claims. Reviewed claim files, approved reserve increases, approved payments and provided appropriate direction relating to next steps in investigation and damages evaluation. • Audited 2 claims per month for each respective direct report. • Implemented performance management and year-end evaluations and goal setting.

  • Sr Claims Technical Specialist - Professional Lines

    Jan 2021 - Jan 2023

  • Claim Supervisor, General Liability and Auto Bodily Injury

    Jan 2017 - Jan 2021
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  QBE North America

  Jan 2023 - Dec 2024

  AVP Claims | General Liability and Auto Bodily Injury

  Manage General Liability and Auto Bodily Injury claims that are in litigation as well as those not yet in litigation; however, have an exposure of +$100,000.00. Manage a staff of 5 Senior Claim Specialists, implementing performance management, year-end evaluations and goal setting.• Review direct reports claim files for accuracy, completeness and accuracy to development the Claim Professionals into high performers. • Provide direction to Claim Professionals related to investigation and next steps to enhance the file documentation.• Review New Losses and assign to staff based on experience and licensing, including one direct report handling Public Entities claims.• Manage small pending of E&O claims for Insurance Agents and Brokers and Accountants. Show less

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  Carolina Casualty (a Berkley Company)

  Dec 2024 - now

  Casualty Claims Manager