Jamel Laval, AS. BS. MBA, Realtor (MD/PA)

Experience

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  Wallabout Real Estate Corp

  Dec 2002 - Dec 2007

  Senior Administrative Manager

  Managed & resolved all resident complaints/concerns to guarantee their satisfaction with the accountability of recruiting and training ambitious students seeking hands on experience in the Real Estate industry.Supervised residential and commercial housing budgets to ensure the proper funding was available for necessary services to the property.Established organizational structure to simplify the tracking of customer transactions.Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.Managed firewall, network monitoring and server monitoring both onsite and off. Show less

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  Karp Volvo

  Jan 2008 - Mar 2010

  Part Advocate

  Liaised between the Service Department and consumers, responsible for selling parts to customers based on service recommendations.Developed successful delivery patterns that increased productivity and modernized the shipping and receiving of inventory.Made an extensive use of ADP Invoicing Database to monitor customer billing invoices and ascertained customer satisfaction by providing online technical support.

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  Bombardier

  Mar 2010 - Mar 2019

  Responsible for effectively communicating to provide accurate information to the customer, support personnel, and emergency services regarding emergencies/critical events/special conditions existing within the transit system.Maintained all proper documentation for 8 different documents; Communicated with top officials during emergencies.Ensured the required level of technical and safety knowledge are maintained by Operations Center personnel through on-job training, re-training, re-certification, and examinations established by the Operations Center program.Empowered and mentored talented teams by promoting organizational-wide productivity and a positive work environment. Encouraged open communications and inspires new ideas for advancing key initiatives. Resolved complex questions and problems. Assisted in responding to and/or directed public requests for information from official files and other resources.Collaborated with team and employees on managing contractual requirements and team performance metrics while encouraging open communications and brainstorming new ideas.Orchestrated complex projects by planning, gathering requirements, testing, launching, documenting/reporting, and analyzing of final transit performance to determine corrective actions for the entire Center’s optimization.Supervised all revenue activities in accordance with the service plan to include service levels, radio communication, spare train utilization, troubleshooting, testing, servicing, inspection cleaning and any other functions which affect or could affect the delivery of customer service. Identifies inefficiencies and works to streamline business processes, including budget processes, budget templates, and workflow development. Initiates corrective actions to safely mitigate incidents and maintain schedules/headways as required. Consistently evaluating transportation processes to correct operations as needed. Show less Distributed appropriate messages during service disruptions/incidents to stakeholders and passengers utilizing various social media outlets. Ascertained continuous compliance with MARC rules and regulations in response to emergency situations. Managed work force during shift, ensuring crew duties are accomplished in compliance with applicable collective bargaining agreements. Supervised security concerns and forwarding this information to security and/or law enforcement as required. Show less Modified procedures for carrying out managerial as well as administrative functions. Accumulated data and organized complex administrative and management reports that are mandated from higher echelons in the organization and/or the Department. Achieved operational excellence and seamless running of business operations, confirming adherence to AirTrain rules at all times according to company policies and procedures. Carried out daily toolbox briefings to distribute any information from the OCM/OCS to operators. Arranged appropriate manpower for oncoming shift; made appropriate calls to fill gaps when needed and communicated with upper management and outside agencies (73, PAPD etc.) during delays. Show less Performed all aspects of contracting transactions, from initiation to recommendation of award, to procurement of supplies and/or services with specialized requirements. Advised management and contracting officers on matters pertaining to contracting actions, including contracting procedures and policy interpretation and through formal correspondence, for major contracts. Worked with legal counsel to settle disputes and/or claims involving a variety of prime contractors and/or subcontractors. Restored the assembly of rail vehicles and ensured that the scheduled trains were correctly configured and available for movement into revenue service. Handled the power configuration through interaction with the SCADA system for normal service, or maintenance and emergencies activities. Sustained accurate and completed documentation of all activities on the AirTrain system as identified in the Operations Center manual, through use of shift logbooks. Examined MAXIMO database system to maintain event logs for train movements, and all system failures. Show less Involved in identifying and analyzing leading and lagging indicators of organizational performance and safety culture, including, accident and incident reports, supervisory safety observations, work orders, and KPI’s. Helped effective customer service on station platforms, including providing directions for travel on NYC transit systems, airlines and customer assistance with fare collection equipment. Planned and implemented data collection systems, data analytics and other strategies for optimum statistical efficiency and quality. Removed disruptions to customer service through efficient crowd control and recovered failed trains. Show less

  • Operations Center Supervisor

    Jul 2018 - Mar 2019

  • Assistant Trainmaster

    Dec 2016 - Jul 2018

  • Operation Center Operator Lead Technician

    Aug 2015 - Dec 2016

  • Operations Center Operator

    Mar 2013 - Aug 2015

  • AirTran Agent

    Mar 2010 - Aug 2013
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  Washington Metropolitan Area Transit Authority (WMATA)

  Apr 2019 - now

  Unified Incident Management: Promote a unified incident management response among all Metro groups and external first response agencies. Ensure that incidents are promptly resolved in an effective and timely manner.Real-time Communication: Coordinate with the Unified Communications Command Center (UCCC) to provide timely and accurate real-time messaging to Metro staff and external stakeholders regarding service disruptions and changes. This ensures accurate and timely communication with the public.Decision Making: Facilitate and make final decisions when there is a lack of consensus among MICC functional groups on specific operational response strategies.Leadership Representation: Act as the senior representative on each shift for MICC leadership and carry out their responsibilities in their absence. This ensures the uninterrupted authority over MICC operations.Emergency and Incident Response: Ensure that MICC emergency and incident response procedures are in place, compliant with regulations, and rehearsed across all MICC teams and partners. This guarantees a safe and effective execution of incident response.Operating Plans and Regulations: Ensure the effective implementation of MICC operating plans and schedules. Promote awareness of operating rules and regulations, assist in policy planning and development, and ensure compliance with safety policies and programs.Highest Standards of Operation: Maintain the Metro system to the highest standards and in accordance with all applicable safety and operational policies and regulations. Comply with Metro's regulatory bodies, i.e., the Washington Metrorail Safety Council (WMSC) and protect the customer experience.Staff Management: Manage hiring, staff development, training, succession planning, and performance evaluations. Ensure that all staff align with Metro's Human Capital policies. Show less Monitors field utilization of safety, health, injury, and accident/injury prevention programs, initiatives and activities to reduce the rate if injuries and incidents in the field. Collects data on safety processes and program implementation.Performs assessments and utilizes safety audits, data trend analysis, safety performance data, and input from other areas (e.g., Safety Hotline, Committees) to identify potential safety deficiencies and mitigations.Partners with site-specific management and safety committees to assist in the identification and mitigation of safety hazards. This includes promoting employee safety reporting and responding to Hotline calls in a timely manner, to support the Authority’s safety risk management and safety promotion aspects of the Agency Safety Plan. Regularly performs targeted audits of contract/construction personnel working in the field to evaluate compliance with critical safety related rules and procedures, to ensure risks are being mitigated and managed to protect employee safety. Responds to safety emergencies as required and manages "on call" duties to ensure site activities are safely conducted and the required pertinent information is collected in the event of an investigation. Responds to safety emergencies on a 24/hr. 7-day, 365 days a year basis including weekends and holidays. Participates in the development and execution of local and site-specific safety activities and initiatives, the implementation of corporate safety practices, policies and programs, and facilitation of local safety committees. Show less Operated with great latitude using independent judgment and initiative and a high level of discretion/compliance/professionalism. Authorized all movement of trains and equipment and access to the roadway on the WMATA mainline. Supervises the arrival/departure of trains at stations, terminals and yards in order to maintain proper headways. Directional leader; Managed department operations by allocating resources, scheduling deliverables, delegating daily responsibilities, evaluating challenges, and designs processes/ procedures that advance operational workflows.During emergencies, ensured the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees by directing personnel on emergency procedures and mitigating service interruptions.Provided elite customer service to employees, customers, peers, management, and external vendors by calmly responding to shifting priorities and resolving escalated problems, potential risks, and conflicts.Established and enforced security policies, procedures, and processes that protect confidentiality, integrity, and data availability in compliance. Encourages open communications and inspires ideas for advancing key initiatives.Provided general administrative support, including: copying, filing, telephone coverage, data entry, correspondence, document compilation and management. Creates spreadsheets for specific memorandums, schedules, budgets, etc. As an analytical professional skilled in leveraging data to identify and capitalize on best practices, implemented process improvements, and influence change. Utilizes excel to outline data-driven operational shifts and improvements.Coached and mentored diverse teams, senior staff, and cross-functional professionals with a workforce strategy that recruits, trains, and retains top professionals. Show less

  • Assistant Director (Metro 1)

    Jan 2024 - now

  • Safety Specialist

    Feb 2023 - Jan 2024

  • Control Center Supervisor/Rail Traffic Controller

    Apr 2019 - Feb 2023
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  EXp Realty, LLC

  May 2023 - now

  Licensed Realtor MD, PA

  Provides thorough guidance to assist sellers and buyers in marketing and purchasing property for the right price under the best terms.Determines clients’ needs and financials abilities to propose solutions that suit them while helping them achieve the home of there dreams.Intermediary for negotiation processes, consulting clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing as described in the Code Of Ethics.Performs comparative market analysis to estimate properties’ value to figuratively identifying the best homes for client selection.Displays and markets real property to possible buyers looking for the homeownership opportunity. Prepares necessary paperwork (contracts, leases, deeds, closing statements etc.Maintains and updates listings of available properties within the Multiple Listing Service platform.Cooperates with appraisers, escrow companies, lenders and home inspectors building star quality rapport for outstanding results for clients.Promote sales through advertisements, open houses and listing services etc..Remain knowledgeable about real estate markets and best practices in accordance with National Realtor Association (NAR) and Greater Baltimore Board of Realtors (GBBR). Show less