Akhmed Terro

Experience

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  Malco Manufacturing & Distribution Co. Sal

  Aug 2015 - Nov 2015

  Client Services Manager

  Branches: Factory Koussa building, Old Saida road, Choueifate (Aley) Tel.+961-5-800811/2/3/4 Associated Co.: Malco Holding Sal 9th floor, El-Koussa Center, Saeb Salam avenue, Mazraa sector, Beirut Tel.+961-1-653014,653015,653016,+961-3-722551; Fax.+961-1-653013 P.O.Box 11-6397 E-mail: malcoholding@malco.com.lb Malco Group Lebanon Sal (Holding) 9th floor, El-Koussa center, Saeb Salam avenue, Mazraa sector, Beirut Tel.+961-1-653014,653015,653016,+961-3-722551; Fax.+961-1-653013 P.O.Box 11-6397 E-mail: malcoholding@malco.com.lb Board of directors: •Mr. Marwan M El-Koussa (Chairman & General Manager) •Mr. Hachem M El-Koussa (Member of the Board) •Mr. Rabih M El-Koussa (Member of the Board) Show less

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  Web Sun Group

  Nov 2016 - Oct 2017

  The Web Sun Group — international company that operates in the IT market since 2008 and practices in the establishment and development of start-up projects. The Web Sun Group — international company that operates in the IT market since 2008 and practices in the establishment and development of start-up projects.

  • Affiliate Marketing

    Mar 2017 - Oct 2017

  • Customer Service Specialist

    Nov 2016 - Mar 2017
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  TSTech

  Feb 2018 - Nov 2019

  Technical Engineering

  https://www.tstechpro.com/The company is engaged in the development and optimization of projects, including:- CRM, serving 230+ managers and containing 400,000+ customers;- Trading platform- Affiliate Program for partners;- Multilingual site based on own CMS with an integrated trading platform;- Payment terminal;- Service for mailing to customers and partners;- BI system;- Target pages with a flexible form builder;- Mobile applications;- Traffic tracking system for websites and mobile applications; Show less

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  Overonix Technologies

  Nov 2019 - May 2020

  Technical Support Engineering

  • Investigate technical issues with client integrations• Delegate issues to downstream teams for deeper investigation• Coordinate with the Product team to troubleshoot and devise solutions• Maintain relationships with customers through customer feedback surveys• Guiding customers through the installation of the platform and basic configuration

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  NewAge IO

  May 2020 - Apr 2023

  Technical Support Team Lead
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  VeliTech

  Apr 2023 - now

  Technical Support Engineer

  VeliTech is a company providing a whole comprehensive ecosystem of products for iGaming businesses. Starting with platforms for creating game products for any taste and extending to marketing automation systems to maximize customer retention, VeliTech covers it all.