Adityo Trimurdani

Experience

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  JPG Technology

  Aug 2007 - Dec 2008

  IT Support & Web Designer

  - handled troubleshooting Server, Workstation, network - managed email servers - created and managed the company's website.

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  Rockreatif

  Nov 2008 - now

  Co-Founder & Web Designer

  - Develop, Design and maintain client's website. - Manage the troubleshooting client's hosting.

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  PT Chelonind Integrated

  Feb 2009 - Oct 2012

  Functional Consultant

  - Managed the IT Projects from planning through to implementation- Analysed users requirement- Responsibled for the user's training- Wrote documentation of project- Designed and maintained Company's Website

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  One Medic Hospital Information System

  Jan 2013 - Jun 2018

  Project Management Officer / Team Leader

  - Focused on understanding user expectations, behaviours, needs, and motivations through project methodology- Created user requirements with mock-up or wrote user stories that will breakdown to product backlog items to facilitate developers in doing the development- Simplified workflow and enhanced product features with team through iterative improvement and development continuously- Handled projects budget and operational petty cash- Worked with marketing team to became pre-sales engineer- Created user manuals to ensure that users can understand how it works and benefit them in the end. Show less

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  HOOQ

  Jun 2018 - Mar 2020

  Process Trainer

  Process Trainer:- Facilitate New Hire training.- Facilitate training to new Customer Agent and ensure that they are fully equipped with the knowledge and skills to handle customer inquiries/complaints.- Regularly review and update new hire training materials based on relevant information received and feedback from both internal and external users.- Track, report and regularly review the new hire agents KPIs and use the information to proactively review and improve the training materials and methodology.- Proactively seek qualitative user feedback and quantitative data and utilize them to conduct research on best practices and recommend training improvement.- Manage Nesting Team's Performance.- Ensure that all team members are meeting all operational KPIs by providing regular performance feedback/coaching.- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.Self promoted as Scrum Master for Customer Service:- Introduce and enable Scrum in HOOQ CS department- Improves the current organization process with Scrum events, roles and artifacts- Support the organization with Scrum values Show less

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  Jabar Digital Service

  Mar 2020 - now

  In this role at Tribe Citizen Engagement Services, the main responsibilities include managing and leading multiple product development teams using Agile methodologies. The focus is on formulating strategies, standards, and processes for application development and other functional areas, ensuring critical procedures are defined and followed. The aim is to develop products and projects that align with defined business and technical objectives. Collaboration with other tribe leaders, leveraging deep knowledge and skills to provide technical oversight across programmes. Cooperation with technical leads for reviewing development priorities and actively engaging in backlog management. Monitoring progress and delivering according to defined needs, targets, and timelines. Additionally, facilitating ideation sessions and workshops for product development exploration and evaluation is part of the role. Finally, internalizing and implementing the overall work culture within the Citizen Engagement Services tribe is a key objective. Show less - Manage the West Java super app called Sapawarga to channel aspirations, get updated information, and access public services that citizens can use in just one hand- Lead the development of mobile app features to simplify vehicle tax payments and successfully increased revenue to more than IDR 600 billion per year- Orchestrate a team of 3 product managers, 7 researchers, 3 designers, and 19 developers fostering a productive and innovative work environment with Agile and Scrum.- Provide mentoring sessions for product managers within the organisation in terms of learning product management Show less

  • Lead Tribe

    Jan 2025 - now

  • Lead Product Manager

    Apr 2022 - now

  • Senior Product Manager

    Jan 2022 - Mar 2022

  • Product Manager

    Mar 2020 - Dec 2021