
Andra Papelleras
Quality Assurance Specialist

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About me
Ensuring that the sales, customer service and technical representatives interactions with the customers are of good quality giving them the best customer experience they deserve.
Education

Fanshawe College
2021 - 2022Graduate Certificate CRM2 Customer Relationship Marketing and Sales Management
University of the Philippines
2012 - 2018Master of Education - MEd Educational/Instructional Technology
Fanshawe College
2022 - 2023Graduate Certificate OPM2 - Operations Management
Experience

Acquire Asia Pacific Pty Ltd
Jun 2011 - Sept 2021Quality Assurance SpecialistAuditing all types of interactions (calls, chats & emails) of the sales, customer service & technical support representatives and coaching them afterwards.
Licenses & Certifications
- View certificate

Customer Experience: Journey Mapping
LinkedIn LearningOct 2021 - View certificate

Grow Faster with CRM - Marketing Cloud Basics
Trailhead by SalesforceSept 2021 - View certificate

Grow Faster with CRM - Service Cloud Basics
Trailhead by SalesforceSept 2021 - View certificate

Grow Faster with CRM - Salesforce CRM
Trailhead by SalesforceSept 2021 
Essentials of Global Health
CourseraJul 2020- View certificate

Sales Prospecting
LinkedInSept 2021 - View certificate

Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential
CourseraJul 2020 - View certificate

The Science of Success: What Researchers Know that You Should Know
CourseraJul 2020 - View certificate

How to Learn Online
EdXJun 2020 - View certificate

Grow Faster with CRM - Sales Cloud Basics
Trailhead by SalesforceSept 2021
Volunteer Experience
Commentator and Lector
Issued by San Jose Manggagawa Parish
Associated with Andra Papelleras
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