Andra Papelleras

Quality Assurance Specialist

391 followers

London, Ontario, Canada

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Timeline
About me
Ensuring that the sales, customer service and technical representatives interactions with the customers are of good quality giving them the best customer experience they deserve.
Education
- Fanshawe College
  2021 - 2022
  Graduate Certificate CRM2 Customer Relationship Marketing and Sales Management
- University of the Philippines
  2012 - 2018
  Master of Education - MEd Educational/Instructional Technology
- Fanshawe College
  2022 - 2023
  Graduate Certificate OPM2 - Operations Management
Experience
- Acquire Asia Pacific Pty Ltd
  Jun 2011 - Sept 2021
  Quality Assurance Specialist
  Auditing all types of interactions (calls, chats & emails) of the sales, customer service & technical support representatives and coaching them afterwards.
Licenses & Certifications
- Customer Experience: Journey Mapping
  LinkedIn Learning
  Oct 2021
  View certificate
- Grow Faster with CRM - Marketing Cloud Basics
  Trailhead by Salesforce
  Sept 2021
  View certificate
- Grow Faster with CRM - Service Cloud Basics
  Trailhead by Salesforce
  Sept 2021
  View certificate
- Grow Faster with CRM - Salesforce CRM
  Trailhead by Salesforce
  Sept 2021
  View certificate
- Essentials of Global Health
  Coursera
  Jul 2020
- Sales Prospecting
  LinkedIn
  Sept 2021
  View certificate
- Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential
  Coursera
  Jul 2020
  View certificate
- The Science of Success: What Researchers Know that You Should Know
  Coursera
  Jul 2020
  View certificate
- How to Learn Online
  EdX
  Jun 2020
  View certificate
- Grow Faster with CRM - Sales Cloud Basics
  Trailhead by Salesforce
  Sept 2021
  View certificate
Volunteer Experience
- Commentator and Lector
  Issued by San Jose Manggagawa Parish
  Associated with Andra Papelleras