Tracy Grant

Experience

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  Cable&Wireless Worldwide

  Jan 2004 - Jan 2009

  Reporting to the Executive Director of People, Strategy & Transformation, highlights include:Support and co-ordinate specific transformation projects, which were the core elements of the transformation journey to turn-around Cable&Wireless EMEA, specifically a programme to reduce customer numbers. Highlights include:Customer segmentation and tiering to improve retention and profitability. Enable individual marketing plans for each targeted segment and enhance product/service fit in targeted segmentsDefine, plan and execute all customer communicationsBuild and maintain a database of all reduction activitiesAccountabilities include:Operate as part of a transformational team delivering a strategic turn-around programme, understand and deliver with attention to dependencies, risks and outcomes. Lead a virtual project team, co-ordinate resources to achieve / exceed metrics and key performance indicators.Focus on exceptional customer services, attention to legal requirements and deliver in line with technical and operational constraints. Particular focus on process, organisational, operational and people based change.Influence, engage and support senior management, focus and leverage networks and relationships to deliver functional results Show less Reporting to Chairman of Cable&Wireless EMEA, highlights include:Work as part of a dedicated programme team supporting the Chairman on a cultural transformation programme.Highlights include:Accountabilities include:Responsible for ‘deep dives' into the organisation, using multiple colleague engagement indicators such as listening sessions, engagement tools, surveys and ‘open door' verbatim to find areas for improvement.Create projects of work to delver short, medium and long term results focused exclusively on colleagues and cultural turn-around.Focus on management capability, reward, recognition, career paths and union activity.Develop exceptional stakeholder management and reporting techniques to bridge any voids between operational expectations and senior opinion / awareness.Advocate and encourage the colleague voice in senior decision and policy making Show less

  • BUSINESS TRANSFORMATION CONSULTANT

    Jan 2005 - Jan 2009

  • Project Manager

    Jan 1997 - Nov 2005

  • PROJECT MANAGER - CHAIRMANS OFFICE

    Jan 2004 - Jan 2005
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  Cable&Wireless

  Nov 2005 - Mar 2010

  • Business Change Consultant

    Apr 2009 - Mar 2010

  • Head of Governance

    Apr 2009 - Oct 2009

  • Transformation Consultant

    Nov 2005 - Mar 2009
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  Cable&Wireless Worldwide

  Mar 2009 - May 2013

  Cable&Wireless Worldwide is a leading global telecoms company providing a wide range of high-quality managed voice, data, hosting and IP-based services and applications. Established in the 1860s, our network stretches to more than 425,000km, enabling connectivity to more than 150 countries. We help more than 6,000 organisations deliver their goals. Our vision is to be the first choice for mission critical communications.Reporting to the Executive Board Director of Business Change and Executive Board Director of Strategy:Initiate, define and manage key transformational programmes aligned to the strategic 5 year plan..Highlights include:Customer deal governance: Deliver enhanced governance of customer solutions to enable better management of risk, use of resources and capabilities. Apply a commercially focused governance framework to enhance the journey of a customer opportunity from qualification to in-life managementITIL: Gain ITIL compliance across the business to facilitate a common internal and external language, to generate service predictability, process discipline, efficient and effective service management practicesDemand & Supply: Augment the current forecasting process with a full demand & supply capability. A consolidated view of all future demands on the businesses resources to proactively manage and deployAccountabilities include:Lead virtual teams and co-ordinate resources and efforts outside the transformation teamFocus on exceptional stakeholder managementFocus on exceptional customer service and advocate to others the importance of customer serviceManage complex project portfolios across a wide range of business functionsLead major change initiatives, supporting the leadership team / executive teamSupply decision making collateral to the leadership / executive teamFocus on process, operational ,organisational and people based change projectsFocus on delivery, benefits and return Show less CABLE&WIRELESS WORLDWIDE & MANAGER OF THE CABLE&WIRELESS WORLDWIDE FOUNDATION.Reporting to the Executive Board Director of Corporate Affairs, highlights include:Design and manage a new corporate responsibility strategy. Stabilise current activities, define new agenda, engage and communicate delivery into the organisation. Highlights include:Establishing the Cable&Wireless Worldwide Foundation; creating and managing policies, processes, operating model and financial governanceImprove sustainable supply chain performance, developing relationships with key suppliers, work with operational teams in the business to optimise supply partnershipsManage and advocate business principles at Cable&Wireless Worldwide are embedded throughout all our departments; managed collectively by our leadership team who assesses risk, compliance and governance to ensure that we run a business with integrity and respectAccountabilities include:Review and re-align key performance indicators, re-energise stakeholder engagement and embed new strategy through all levels of the organisationResponsible for Annual and corporate responsibility report, mindful of company law, verification requirements, compliance and governance proceduresManage all organisational spend associated to sponsorship and donations. Responsible for over £1M budget per FYManaging internal and external enquiries, acting as a single point of contact for corporate responsibility, creating and managing virtual teams within the organisationOwn, manage and mitigate supplier risk associated to our internal supply chain Complete and submit assessments requested from suppliers, customers, investors and indices Show less

  • BUSINESS GOVERNANCE AND CHANGE PROGRAMME MANAGER

    Mar 2012 - May 2013

  • HEAD OF CORPORATE RESPONSIBILITY

    Mar 2009 - Mar 2012
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  Three UK

  May 2013 - Jan 2015

  Transformation Project Manager, COO

  Establish an Enterprise Information function to centrally govern and control the usage of this information across the business. Create a value add asset for the business enabling the organisation with information and capability to improve quality of actions and speed to decisions.Highlights include:• Implement robust project and programme management disciplines; including resource and benefit profiling, baseline performance, performance KPI's and communication and engagement techniques• Scope, manage and deliver and transition information resources within the organisation into this central function/operating model• In-source operational reporting functionality from offshore back to UK in line with commercial and contractual requirements and maintain excellent service and service levels• Define and implement a EI governance framework, performance metrics and customer enjoyment measures Show less

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  Apple

  Jan 2015 - Dec 2016

  Apple EMEA PMO Lead

  • Manage regional standards, ensuring adherence to the central PMO.• Drive strategic alignment through multi-year, multi-functional roadmaps for Retail projects & programmes.• Manage regional reporting on KPI’s and processes.• Effective communication between regional and central PMO offices, offering regular insight on deliverables and progress against plans, including risks, issues, and dependencies

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  Neos Networks

  Dec 2016 - Oct 2022

  Head of Programme Management Office

  • Responsible for managing and coordinating the Governance framework and team across the organisation.• Ownership of the Project & Programme Governance data within the framework and ensuring all records are accurate, updated, and accessible accordingly.• Manage information and insight to the Executive and Senior Leadership Team• Develop and maintain Governance artefacts, processes, and systems.• Chair Governance reviews and communicate inputs, outputs, and outcomes.• Design and deliver regular Project & Programme Governance reporting and management information.• Supporting and attending all Major Programme steering committees.• Ensure Project & Programme continuous improvement and release management for evolution. Show less

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  BT Group

  Jan 2023 - Aug 2023

  Program Management Office Manager

  • Design and build governance & assurance system at all levels for the programme.• Agree reporting templates, dissemination of management information, and Executive reporting suite. • Planning and management of Programme critical path with functional milestone plans and dependencies.• Develops and maintains highly constructive and cooperative interpersonal relationships with project leads to drive delivery of programme.• Facilitate all Programme engagement: programme boards, governance boards, and control forums. • Manages programme resource demand, fulfilment, and supplier interfaces.• Orchestrate activities across programme projects / functions and provide tools and escalation pathways to manage key risks, actions, updates, and priorities.• Highlight issues, risks, and dependencies to plan and recommended course corrections. Engage with key individuals for solutions and secure action from stakeholders.• Support knowledge management with document repository and optimisation of program management processes. Show less

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  Vodafone

  Aug 2023 - now

  Transformation Consultant