Louise Nielsen

Louise Nielsen

Customer Service Representative

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  • Timeline

  • About me

    Microsoft SMC Account Manager at Concentrix, a techpowered total experience company #PowerOfConcentrix | Danish speaking

  • Education

    • Zealand institute of Business and Technology, Campus Næstved

      2015 - 2017
      Bachelor's degree International sales and marketing management

      Activities and Societies: DSR

    • Zealand institute of Business and Technology

      2014 - 2015
      AP Degree Marketing/Marketing Management, Generelt
    • VIA UC

      2013 - 2014
      AP degree Marketing Management

    • VUC Slagelse

      2012 - 2013
      College Mathematics upgrade
    • Nordfyns folkehøjskole

      2011 - 2011
      Personal develoment Lifestyle changes
    • Kalundborg Gymnasium

      2007 - 2010
      College English A, Social studies B, Biology C. Elective courses in art and business economics.
    • Samsø Efterskole

      2006 - 2007
      10th grade, boarding school Ordinary 10th class learnings
  • Experience

    • Shell

      Apr 2009 - May 2013
      Customer Service Representative

      Customer service with upselling and cross selling. Filling up stock, training new people and cleaning.

    • Rørby skole

      Jun 2011 - Jun 2016
      Temporary teacher

      On-call substitute teacher for 0-6th grade, teaching in Danish, history, social studies, English, Biology and PT.

    • Burchardt Reklamebureau A/S

      Feb 2015 - May 2015
      Internship

      A 3-month internship at a local advertisement bureau. I worked with internal and external matters, created case portfolios, did assistant work, researching information, detail and people with a focus on source criticism.

    • Howden

      Aug 2016 - Nov 2016
      Internship

      Working in their product management team, working with analyzing and reporting their B2B patient feedback, doing international email campaigns, and quality assessing marketing material.

    • Kalundborg Kommune

      Jun 2017 - Sept 2018
      Home Health Care Assistant
    • Autus Media

      Oct 2017 - Dec 2018
      Freelance

      As a freelance marketing consultant, I have worked with small local businesses, to help them become more viable to potential customers. In that process, I worked within a local marketing company, Autus Media. I did basic CMS and SEO training, building and optimizing websites, content writing as well as supported the customers with business strategy, marketing and more visibility via social marketing and Google My BusinessI also took part in the internationally recognized business network group, BNI. Show less

    • Webcare Group

      Jan 2019 - Aug 2022
      Website Manager

      As Website Manager for the Danish market my main focus was updating and maintaining the the website. This includes writing, updating and translating on and off-page content, while implementing and optimizing digital techniques, such as SEO and CRO, content marketing, establish market-specific outreach strategies, KPI reporting & strategic planning. As well as researching and identifying opportunities for the Danish market, such as potential new partner pharmacies and products.Throughout my 3 years, I became familiar with tools such as; WordPress, Google Workspace, Google Analytics, Search Console, and AdWords. As well as SEO browse, SEMrush, ProRank, and other SEO tools - plus working in both CMS and CRM, among others WordPress. Show less

    • Concentrix

      Sept 2022 - now

      At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter, more efficiently, and be better aligned for growth. We don’t just design and build next-gen CX solutions—we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand.

      • Microsoft SMC Account Manager

        Dec 2023 - now
      • Microsoft Partner Connection Manager

        Sept 2022 - Dec 2023
  • Licenses & Certifications

    • Microsoft certified: Azure Fundamentals

      Microsoft
      Mar 2023