Samy Mossad

Experience

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  Royal Caribbean Cruises, Ltd.

  Sept 2000 - Jun 2002

  Dining Room Manager - Assistant

  -Oversaw the service of the dining room areas assigned. -Coaching and Training-Staff evaluation reviews-Assisted with guest services-Seating-Coordinating entertainment nights-Scheduling

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  Seminole Hard Rock Hotel & Casino

  Mar 2003 - Mar 2010

  •Player development•Preferred Host for high-profile guests and their families•Canvassing players•Diplomacy and discretion to generate repeat business and overall casino experience satisfaction•Extending complimentary services to guests•Monitoring player activity and performing Open Rating Evaluations using CMP system and reports •Working with Executive Hosts and Senior Player Development team on new promotions •Executive Host back up•Worked closely with Department Heads on monthly programs/services•Served as go-to person for answering frequently asked questions•Handled nuisance calls and complimentary requests from Pit Bosses and Clerks•Mentored new staff on Casino Host processes and etiquette•Participated in the creation of Casino Host Standard Operating Procedures•Incentive calls to guests•Focus team member providing regular feedback to management on guest preferences and expectations; focusing on amenities and convenience. Show less

  • Casino Host

    Feb 2008 - Mar 2010

  • Manager, Food and Beverage

    Mar 2003 - Feb 2008
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  You Say When Yogurt Shoppe

  Aug 2009 - Dec 2012

  Franchise Owner

  Owner, operator, of 3 local self-serve frozen yogurt shoppes. Oversaw all phases of construction and permitting and building relationships with suppliers, vendors and contractors. Managed marketing and advertising of business. Additional disciplines: • Management and customer relations• Accounts payable and receivables• Point of Sale and loyalty programs• Federal, State Tax & Sales Use work• Staff hiring, training, scheduling and releasing• Balancing daily sales, track and monitoring income• Receiving, reviewing and tracking orders and invoices from vendors Show less

• 

  Oasis Hookah Lounge

  Jul 2012 - Oct 2014

  Proprietor

  One-of-a-kind atmosphere and layout that is modeled after some of the most famous upscale hookah lounges from around the world. Relax in a private cabana surrounded by soft pillows, great international and domestic music, basking in clean, exotic surroundings.

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  Tampa General Hospital

  Dec 2013 - May 2015

  Manage Staff of 14 who provide catering to all 'C' level's, Doctors, Nurses, Anesthesiologists, VIP's, Foundation Members and fundraiser events. Manage the catering needs of Doctors, COO, VIP's, Foundation Members and all fundraiser events.

  • Catering Manager Dietary Services

    Dec 2014 - May 2015

  • Dietary and Catering Supervisor

    Dec 2013 - Dec 2014
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  Morrison Healthcare

  May 2015 - Jun 2017

  Catering Manager

  Responsible for assisting in the successful operation and customer service of the Food & Nutrition Services Department for Doctors Lounge, Catering and Floor Stock process. Ensure client/customer service & satisfaction with efficient cost effective management. Manage efficient teams involved in catering events operations; including quality improvement, sanitation, and all facility-related activities.

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  Sodexo

  Jun 2017 - now

  Retail & Catering Manager

  Responsible for managing the operation and customer service of the Food & Nutrition Services Department for Doctors Lounge and Catering. Ensure client/customer service & satisfaction with efficient cost effective management. Manage efficient teams involved in catering events operations; including quality improvement, sanitation, and all facility-related activities.