Juan Antonio De La Mora Vázquez

Experience

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  Teleperformance Mexico

  Sept 2010 - Dec 2011

  Customer Service Representative

  Attending phone calls from US American customers having issues with their bill received for provided communication services. Main task performed was to resolve their billing questions, providing them an appropriate explanation on any concern they could have, negotiating discounts or promotions in cases when the customer was not agree with his/her bill, and offering them new products in order to gain more customers for the company.I achieved the “Employee of the month” twice in a row, for the excellent results provided to the project. Show less

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  Tata Consultancy Services

  Dec 2011 - Apr 2013

  Java Developer

  Java Web applications support. Main task performed: to resolve tickets created by users having issues or getting system errors within a customer application, checking logs files on the server and reviewing the database’s information to find out what the issue or error was made from. After finding the root causes of issues or errors, most of the times it was required to educate the user on how to manage the application and/or to fix the application by updating information on the database and making code changes to the application. Show less

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  HCL Technologies

  Apr 2013 - May 2018

  Java Software Developer

  JEE Web Services development (Mostly REST). Developing and testing Java Web Services consumed by mobile and web applications for bank services and features within web portals. Web application development and support (JEE). Performing application changes by developing new features to different java web applications and to improve its performance as required by the customer.

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  EPAM Systems

  May 2018 - Dec 2021

  Senior Java Software Engineer

  In charge of develop new features for different Java web applications as requested by our customer.Working with front and back ends on Java applications with technologies such as Java 8 and jQuery, Angular and SQL reporting.Actively participating in scrum, retrospective and planning meetings to increase our team performance as the Agile methodology states.Having grooming sessions twice a week estimating efforts for any new feature development our customer needs to get implemented.Working alongside with the QA team to fulfill all the testing they need to perform on all our developed stories.Being point of contact for all the SQL reporting tasks, guiding my colleagues to get the best approach to resolve their issues. Show less

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  Altimetrik México

  Dec 2021 - Jul 2023

  Senior Java Software Engineer
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  Cognizant

  Jul 2023 - now

  Senior Java Software Engineer