Nick Brownfield

Experience

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  Verizon Wireless

  Nov 2004 - Aug 2008

  Retail Store Manager/ Acting District Manager

  -Coached and developed multiple associates into assistant and store managers. -Ranked 13th , of more than 1800 stores, in Gross activations in 2007-Achieved 115% to sales quota in 2006 - 2008.-Exceeded accessory sales quota consistently.-Won Winner's Circle Award in 2006 and 2007

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  The Servant's Heart

  Jan 2005 - Oct 2009

  Volunteer

  -Promoted the organization and recruited new volunteers by attending events across the country. -Performed a variety of onsite mission work during international mission trips in Guatemala City-Managed US computer systems and website.

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  Cricket Communications

  Jan 2009 - Sept 2011

  Retail Store Manager

  -Achieved more than 115% to quota annually. -Lead the market in accessory sales, averaging $53 per handset.-Lead the market in ARPU.-Lead the 7 stores, as acting District Manager, to being the highest performing district to quota in November 2010 through January 2011, while District Manager was on leave.

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  Levin Tire and Service Center

  Sept 2011 - Apr 2012

  Sales

  -Exceeded tire sales quota consistently.-Outsold seasoned associates in total parts and labor sales.-Achieved highest tire protection plan sales in store, significantly increasing net revenue.

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  Wireless Vision, LLC

  Apr 2012 - Jul 2012

  Retail Store Manager -T-Mobile Authorized Retailer

  - Achieved a remarkable 100%+ month-over-month increase in data and accessory attachment rates, enhancing customer value and revenue.- Nurtured the growth of an existing associate, facilitating their transition into a lead sales associate role through effective coaching and development.- Orchestrated successful special events that yielded substantial increases in activation totals, boosting customer engagement and overall performance.- Surpassed sales quotas, revitalizing the location's profitability and driving sustained sales growth. Show less

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  T-Mobile

  Aug 2012 - Nov 2023

  - Collaborated with Regional Vice President and Vice President/Director leadership teams to ensure seamless program completion and overall success.- Provided strategic guidance by evaluating and analyzing critical priorities, fostering cross-functional collaboration, and effectively communicating program insights.- Advised the Regional Vice President on actionable opportunities for specific programs based on data-driven insights, catalyzing change and overseeing resolution.- Functioned as a consultative subject matter expert, contributing to enterprise-wide projects by identifying gaps and optimizing processes for enhanced outcomes.- Pioneered standardization and best practices for field sales, optimizing workforce management and operational efficiency.- Successfully launched numerous products, managing training, program implementation, and achieving exceptional sales performance.- Spearheaded operational expense improvement, ranking in the organization's top 10%, through strategic planning and execution of key opportunities.- Cultivated emerging leaders to drive organizational growth. Show less - Drove the transformation of an entire region by delivering comprehensive training on effective accessory sales methods, propelling the region from last place to an impressive top 3 out of 23 regions.- Consistently outperformed quotas across multiple critical categories, including Total Activations, Upgrades, Value-Added Features, and Accessory Revenues.- Orchestrated the surpassing of quotas in multiple locations, employing adept coaching, fostering development, and establishing accountability among location managers.- Attained T-Mobile's prestigious PEAK award (reserved for the top 1/2 of the top 1%) for fueling accessory sales performance across four regions.- Played a pivotal role in T-Mobile's Frontline Certified Council, advising several T-Mobile Project Managers and leaving an imprint on the trajectory of products and services.- Mentored and guided colleagues and team members, generating a notable enhancement in district-wide performance.- Catalyzed the advancement of 7 associates into higher roles, including 2 store managers, 1 Senior Manager, and 1 Marketing Manager, through dedicated coaching, consistent development, and impactful mentoring. Show less

  • Regional Operations Manager

    Oct 2015 - Nov 2023

  • Multi Unit Retail Manager

    Aug 2012 - Oct 2015
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  Credit Acceptance

  Nov 2023 - now

  Market Area Manager

  Key Achievements:- Ranked 12th in Career Contract Growth: Achieved a top-tier ranking out of 457 Market Area Managers nationwide, reflecting sustained excellence in expanding contract volume over time.- Drove Significant 2023 Growth: Increased applications by 13 year-over-year (49% growth) and grew contracts by 400 (30% growth), demonstrating a proven ability to boost market penetration and revenue.- Improved Dealer Productivity: Elevated contracts per dealer from 4.0 to 5.2 (30% YoY growth) through targeted relationship-building and solutions-based support, enhancing dealer performance and loyalty.-Spearheaded the expansion of Credit Acceptance's presence in Northwest Indiana through strategic business development initiatives.-Built and nurtured strong relationships with local dealerships, enhancing their understanding of Credit Acceptance's financing solutions and increasing dealership partnerships.-Assessed credit risk and provided expert guidance to dealerships on loan approvals, ensuring that financing decisions were aligned with applicants' credit profiles.-Monitored loan portfolio performance, consistently achieving low delinquency rates and maintaining high-quality loan portfolios.-Ensured strict compliance with all relevant lending laws and regulations, maintaining a track record of impeccable adherence to consumer lending and fair lending practices.-Provided comprehensive training and education to dealership staff, improving approval rates and enhancing customer satisfaction.-Generated insightful reports and analyzed data to drive data-driven decisions, recommending strategies to achieve company goals and targets.-Provided exceptional customer service to dealerships and customers, addressing inquiries and concerns promptly and effectively.-Contributed to substantial market growth and exceeded sales targets, solidifying Credit Acceptance's position as a leading auto financing provider in the region. Show less