Juliana Switzer, BCom

Experience

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  CBE International

  Sept 2015 - Sept 2017

  Teacher Assistant
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  Starbucks

  May 2017 - Jun 2018

  Barista
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  Admiral Inn

  May 2019 - Sept 2019

  Resident Manager
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  Cadboro Bay Optometry Clinic

  Sept 2020 - Aug 2021

  Optometric Technician

  In this role, I applied a comprehensive skill set to ensure exceptional patient care and efficient practice management. I performed a variety of diagnostic tests, including tonometry, refractometry, and perimetry scans, to assess patients' ocular health and visual function. Additionally, I was responsible for analyzing prescriptions using a lensometer to ensure accurate measurements and optimal lens selection.I also played a pivotal role in the maintenance and repair of patients' eyewear, providing expert adjustments to glasses and ensuring patient satisfaction. My IT proficiency extended to providing technical support for Optosys Management Software, ensuring smooth operations and data integrity within the practice.On the administrative front, I managed a broad range of responsibilities, including maintaining patient records, filing, scanning, and managing inventory. I was also responsible for ordering contact lenses and frames, as well as generating end-of-day cash sales reports to track revenue. I facilitated billing for insurance plans and products, ensuring accuracy and timely processing for patients.As part of my patient-facing duties, I handled appointment scheduling and confirmations, ensuring optimal patient flow and minimizing wait times. Additionally, I took on the responsibility of training new hires, creating an employee handbook that documented daily processes and best practices to streamline training. Show less

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  Oak Bay Optometry Clinic

  Jan 2022 - Feb 2023

  Sales Specialist
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  BC Public Service

  Feb 2023 - now

  In this role, I am responsible for supporting the development and management of a grant program designed to benefit the community, particularly by addressing accessible needs. I conducted both qualitative and quantitative research, built relationships with stakeholders, and ensured the program was tailored to meet the specific needs of the community. I also built and maintained the website and grant application portals, making updates and addressing any issues as they arose.I consulted with applicants to assess their eligibility, helped create an Excel-based tracking system for grants, and processed payments to funding recipients. I responded to program inquiries promptly and created presentations for senior management to keep them informed of progress and challenges. Additionally, I performed analysis on operational factors, including how inflation impacted the program’s ability to serve the community effectively. Show less I undertook a broad range of responsibilities, leveraging exceptional organizational, communication, and leadership skills. I oversaw a team of 60+ employees, ensuring they had the materials and resources needed to excel in their roles, while managing the onboarding and offboarding processes for smooth transitions.I curated and delivered impactful presentations for branch and management meetings, while liaising with both internal teams and external partners to coordinate meetings, travel, and logistics—prioritizing competing demands and tight deadlines with precision. My ability to reverse-engineer timelines allowed me to handle urgent and non-urgent requests effectively.Additionally, I supported document creation, proofreading, and formatting using tools like Adobe, Excel, Word, PowerPoint, and Visio to ensure all materials were meticulously prepared. I managed events for 30+ people, overseeing logistics, catering, and awards.As the sole moderator of the SharePoint site, I maintained file organization, managed access requests, and ensured the system was up-to-date. I also handled the collection and management of financial agreements, ensuring accuracy and compliance. This combination of strategic oversight and operational execution contributed to the overall success of the team and organization. Show less

  • Policy Analyst - Ministry of Muncipal Affairs and Housing

    Feb 2025 - now

  • Grant Analyst - Ministry of Transportation and Transit

    Sept 2023 - Feb 2025

  • Branch Operations Administrator

    Feb 2023 - Sept 2023